Customer Support Representative

[Full Time] Customer Support Representative at Replo (United States) | BEAMSTART Jobs Customer Support Representative Replo United States Date Posted 21 Dec, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 1+ years Remote Work Yes Stock Options No Vacancies 1 available About Replo The web is a very exciting place today, but building great user experiences (especially for online commerce) is still slow, complicated, and often expensive. Marketing, design, and engineering teams all have to collaborate together to create content, but leaky abstractions and 10+ year old tech on platforms like Shopify create huge headaches for teams. Next steps Watch this intro video (3 min) to familiarize yourself with the product https://www.youtube.com/watch?v=pC8MU05ZkyY Location Preferences We're open to remote positions , but for this role, we prefer if you're located in the San Francisco Bay Area, New York, or within +/- 3 hours of these timezones. Your responsibilities This is a support role. We work with many of the top Shopify brands including Hexclad, Jambys, Nathan James and we need you to be able to Respond to live chat support Respond to questions in our Slack Community Respond to questions over email Often times, these are issues with the way our app works or their page is set up in our editor, and you will need a background in HTML/CSS to resolve this. We also need you to escalate issues to our engineering team, respond promptly, and help people learn the app. Looking for someone who Has a background in HTML + CSS. This is a technically demanding role where you may need to help users understand our product. Has some background on Shopify. All of our customers use Shopify and Replo is built on Shopify. You must know how Shopify works (products, themes, etc). Has great people skills: genuine, curious, engaging, and empathetic. Is professional proficient with English. Can work from 9am

• 5pm PST +/- 4 hours. US, Canada, MX, LatAm ideally Bonus points if you Are already familiar with the Replo app. Have experience with Slack and Intercom. Have availability to work outside of 9am
• 5pm PST. We’re exploring how useful this will be. Know a bit about code and have past experience working with engineers and designers Have an eye for visual design (or past experience in product design, Figma, etc) About Replo UI marketplace for the web Company Size: 1
• 5 People Year Founded: 2021 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job More Full Time Jobs Lead developer Elixir/JS in Germany with WFH or office in Berlin (m/f/d) Berlin, Germany Full Time $80000 - $100000 yearly Senior Elixir Engineer in Germany with WFH or office in Berlin (m/f/d) Berlin, Germany Full Time $70000 - $100000 yearly Graphic Designer Mumbai, India Full Time $300000 - $600000 yearly Marketing Manager Mumbai, India Full Time $400000 - $600000 yearly Email Marketing & Ops Palo Alto Full Time More Companies Hiring Karate Labs United States NimbleRx United States Respaid United States Automat (formerly lasso) United States Spruce Systems United States BEAMSTART brings you the latest news, databases, and jobs from all around the world on startups, technology, and business. Stay updated with industry news, plug-in to exciting community events, and discover incredible career opportunities with the world's most innovative companies. Discover Jobs Full Time Part Time Contract Internship Volunteer Companies Candidates Post a Job For Recruiters Our Company News Jobs Database About Us Download App More Copyright 2023 BEAMSTART . All Rights Reserved. #J-18808-Ljbffr