Customer Support Lead

We are actively searching for Customer Support Lead and Customer Service Representatives to join our innovative and expanding family run firm. You will provide exceptional customer service and support to prospective consumers by utilizing your high emotional intelligence, problem-solving skills, and charismatic and empathetic personality. As the Customer Support Lead, you will receive extensive training, in person and virtual support, and one-on-one mentorship, to become fully equipped as an expert in the industry and the brand of our organization. You will become exceptionally well-versed in this program leading to potential advancement opportunities.

Support Lead Responsibilities:

• Create exceptional customer experience by actively listening, addressing the customer's wants and needs, and overcoming objections
• Provide detailed information regarding products and services that reflect the customer's needs
• Handle customer complaints and problems with the utmost level of professionalism and respectfulness, and escalate if needed
• Implementation of marketing directives and sales strategy on a local level in assigned territories to engage consumers and assist in relationship development with the brand
• Track and report measures of success in the market
• Collaborate on new campaigns and strategies to increase market exposure and new business
• Work collaboratively with upper-level management and the sales team to evaluate the customer service tactics and discuss ways to improve the closing ratio
• Work closely with the compliance to ensure a seamless customer experience from outreach to product delivery and installation
• Follow all company and client privacy policies while handling customer's information
• Regularly attend and actively participate in training sessions, networking events, and conferences
• Expand into a recruiting capacity and learn to teach and train others while executing personal tasks
  
  

We are looking to raise the bar in consumer relations, engagement and connecting people with the right products and services to suit their needs. Our goal is simple: to develop relationship-based customer service opportunities that not only convey the message, but make sure it was received. This serves our brand in both the short and long-term, as any exposure is good exposure!

Apply if you are:

• Ambitious and self-motivated
• Excited about learning and expanding comfort zones
• Able to work well with a team or independently
• Wanting to grow personally and professionally
• Comfortable speaking with customers
• Able to manage their time effectively
  
  

We are an equal opportunity employer and are dedicated to fostering diversity and inclusivity within our team. We encourage candidates from all backgrounds to apply.

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