Are you highly motivated? Do you care about providing a great customer experience? Then consider a career at ControlUp!
Our Global Customer Support Team is growing and we are looking for a new Support Engineer with deep EUC experience to join our ControlUp US Team!
The Role:
The primary responsibilities of our Global Customer Support team are to assist customers and prospects with troubleshooting and remediating issues in implementing our suite of applications. Our GCS engineers engage with customers and prospects via chat, e-mail, and remote sessions to resolve issues and deploy solutions to help our customers realize our software suite's full potential. GCS Engineers work closely with the Customer Success team to ensure our customers are receiving the greatest value from their ControlUp investment.
Who We're Looking For:
ControlUp GCS Engineers are experienced IT Professionals who are deeply knowledgeable in IT Operations. We are seeking strong communicators and collaborative team players. People who excel in this role, love solving puzzles and see themselves as lifelong learners, strive to go the extra mile, and aren��t afraid to take initiative. You must be highly organized and be able to define priorities and quickly respond to customers.
Responsibilities:
Support customers through break/fix issues, upgrades/deployments, integrations, and utilization
Leverage your knowledge and experience to analyze customer environments and provide feedback on best practices
Provide ad-hoc assistance to Customer Success Managers, Account Executives, and Professional Services
Produce regular feedback to management for process and practice improvements
Maintain current knowledge of the entire ControlUp product portfolio
Requirements:
3+ years of experience working in a fast-paced IT Support Environment
Working knowledge of VDI solutions (Citrix/VMware/AVD)
Strong knowledge of Windows OS/Networking
PowerShell/Scripting Experience
Exceptional interpersonal and communication skills
Attention to detail, accuracy, proactivity, and the ability to anticipate needs
Positive attitude and very customer-centric
Occasional International travel
Preferred Qualifications:
Previous experience working with / for SaaS companies
Mac/Linux Familiarity
SAML/SSO/MFA experience
Fluency in other foreign languages
Candidates located in the Western US
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
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