Founders Office + Talent @ Atlan 🚀 the home for data teams
Customer Support Engineer
Are you a data champion yearning to tackle challenges head-on and empower others? Join Atlan, where we're leading the active metadata management revolution, enabling data teams to unlock insights and drive innovation. As a Customer Support Engineer, you'll be at the forefront, directly tackling support tickets and guiding our customers to conquer data mountains with confidence.
Embrace the Impact:
Work with industry leaders: Collaborate with top-tier data teams, pushing the boundaries of data discovery, governance, and quality.
Shape the future of data: Be a key player in revolutionizing how organizations unlock data's true potential.
See the difference you make: Directly resolve customer concerns and inquiries through support tickets, empowering them to achieve their data-driven goals.
Unleash Your Data Prowess:
Become a data guru: Deepen your expertise in data catalogs, governance, quality, observability, warehouses, lakes, CDPs, and beyond.
Master the Atlan arsenal: Seamlessly troubleshoot, analyze, and resolve issues raised in support tickets, guiding customers on platform intricacies.
Collaborate like a champion: Team up with engineers to address pain points and elevate the Atlan experience.
Craft knowledge treasures: Contribute to an expansive knowledge base, empowering future data explorers.
Are you the data whisperer we seek?
4+ years of: Customer Support, Cloud Support, Technical Support, or Product Support Engineer experience.
Expertise in data-related domains: data catalogs, governance, quality, observability, etc.