Perfect Wellness Group is a start-up created in 2019 with the focus on planning, developing and create technologies and solution for wellness centers. We build saunas, steam room, snow rooms, and any other cabins that fits commercial and residential spa. We work in all of North America.
Perfect Wellness Group is seeking an Operations Specialist to oversee the logistical operations of our company. In this position, you will handle customer inquiries and requests, serve as a liaison between the factory and sales representatives, and ensure customer satisfaction for every order. There is also an analytical aspect to this job. As you monitor our operations, you will look for areas that are inefficient or unnecessarily costly for the company. You will report these to your supervisor and recommend solutions.
Responsibilities
Address customer inquiries on products and processes
Process orders and issue invoices to customers
Liaise between the factory and sales representative in order to create both standard and custom
project quotes
Manage customer communications in regard to order placement and status
Monitor daily deliveries and troubleshoot delays as appropriate
Ensure all orders are within prescribed margins and issue change orders as needed
Post orders once deliveries are completed
Schedule shipments/freight from overseas suppliers and manage deliveries of goods to jobsites
in coordination with the project management team
Oversee inventory at the warehouse and report low volume as needed
Monitor day-to-day operations
Alert your supervisor when there are major service disruptions
Handle customer issues when necessary
Analyze our operations for areas that need improvement
Propose solutions for positive change and growth
Process new dealer credit applications
Performs other related duties as assigned.
Preferred Requirements
Minimum 2 years’ experience in a customer service role
Proficiency with ERP systems, Microsoft Dynamics preferred
Team player who enjoys working in a small business environment and willing to adapt roles as necessary
Proactive and solutions-oriented
Excellent written and oral communication skills
Strong verbal and written communication skills
Salary Range $70,000- $85,000
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Wellness and Fitness Services
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