Customer Support Associate

HY Pinnacle is a leading consulting firm with several years of experience in leadership development, innovative entrepreneurial ventures, and client management. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts to answering questions and actively listening for opportunities to expand and deliver great services.

Servicing telecommunications giants with a smile and a handshake is why the customer service division has enjoyed unparalleled growth this year. Campaigns are focused on developing and executing unique, and personable advertising plans designed to create new customer accounts for clients.

Essential Duties and Responsibilities of the Customer Support Associate:

• Assist in the organizing of in-person appointments or events depending on client needs
• Provide leadership to others through example and sharing of knowledge/skill
• Research and analyze competitor marketing and sales materials.
• Responsible for top-level customer service, account explanations, client relations, and customer upgrade options
• Participate in proactive team efforts to achieve departmental and company goals
• Support the marketing work of other team members
  
  

Knowledge, Skills, and Abilities of the Customer Support Associate:

• Excellent communication, customer service, and problem-solving skills with the persistence to resolve problems completely
• Ability to multi-task and pay strong attention to details
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
• Great process management and organization
• Excellent follow-through
• Excellent interpersonal skills including written and oral communication
• Self-motivated and self-directed
  
  

The Customer Support position is entry-level and full-time. Someone in this role must be comfortable working in person with customers directly, in a team setting, as well as working independently.

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