Customer Support Assistant
We are a leading technology company looking for a dedicated and enthusiastic Customer Support Assistant to join our team. In this role, you will work closely with our customers to provide them with the support they need to succeed. This is an entry-level position, and the successful candidate will have the opportunity to learn and grow within the company.
Responsibilities
Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide technical support and troubleshooting assistance to customers
- Keep accurate records of customer interactions and transactions
- Collaborate with other departments, including sales and product development, to resolve customer issues
- Continuously identify and implement process improvements to enhance customer support operations
- Keep up-to-date with company products, services, and promotions
- Provide customer feedback to the relevant internal teams
- Strong customer service skills
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Excellent communication skills, both verbal and written
- High level of attention to detail
- Ability to learn quickly and adapt to new technologies and processes
- Experience working with CRM software is a plus
- Competitive salary and benefits package
- Opportunities for career growth and development
- Flexible remote work arrangements
- Collaborative and supportive team environment
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Seniority level
Executive -
Employment type
Full-time -
Job function
Other -
Industries
Software Development
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