Customer Success Specialist

Location: US (full-time & fully remote)

Reporting to: Manager, Customer Success (US)

Welcome to Inventia Life Science, a trailblazer in the life sciences sector that is redefining the landscape of disease treatment. Our dynamic team, backed by prestigious venture capital funds, is united in its passion and commitment to deliver groundbreaking innovations.

Our cutting-edge RASTRUM™ technology is a game-changer for 3D cell modelling in the field of drug discovery and medicine, expediting progress in critical areas such as cancer therapy and injury recovery. We take immense pride in our plug-and-play solutions that are already being used by the world’s leading global pharmaceutical companies.

With a global presence that includes our headquarters in Alexandria, Sydney as well as offices in Ireland, the UK and the United States, our 80-strong and rapidly expanding team champions diversity and cultivates a vibrant culture. We are all deeply committed to Inventia’s mission and are excited about the significant impact RASTRUM™ is already making.

Inventia Life Science is currently experiencing a phase of exhilarating growth and opportunity, fuelled by the market introduction and robust global demand for our RASTRUM™ platform. Be a part of our exciting journey as we continue to make strides in the life sciences sector.

Watch what we do here: https://vimeo.com/390273856

The Role

We are seeking a Customer Success Specialist to join our team. This individual will support our customers in academia and biopharma. This role is pivotal in managing and enhancing customer experiences from onboarding through sustained use of the RASTRUM™ platform. By fostering strong, meaningful relationships, you will ensure our customers achieve their research objectives.

• Customer Onboarding and Training: Oversee the onboarding process for new customers, ensuring a smooth transition and integration of our platform into their workflows. Conduct training sessions, both remotely and in -person, to educate customers on the effective use of the platform
• Account Management: Serve as the primary point of contact for customer accounts, managing inquiries, resolving issues, and providing ongoing support to ensure satisfaction and success
• Scientific Advising: Engage with customers to suggest solutions that enhance their research capabilities through our platform
• Customer Success: Work closely with customers to understand their needs and feedback, working to enhance their experience and success rates
• Collaboration and Advocacy: Act as a liaison between customers and internal teams to ensure customer needs are met and feedback is communicated
• Business Growth: Identify opportunities for expanding business within customer sites. Drive ongoing PrintRun execution and leverage scientific discussions to foster growth and continued engagement

About You

• Bachelor's degree in a relevant scientific field (e.g., Biology, Biomedicine, Biochemistry, Biotechnology)
• Scientific acumen and ability to engage in meaningful scientific discussions
• Exceptional communication and relationship-building skills
• Demonstrated ability to manage multiple accounts and prioritise tasks effectively
• A proactive, solution-oriented approach with a strong customer mindset

Why you should choose us

We are an energetic, innovative, diverse, and inclusive team who are united by a common mission to change the face of medical research. We value our people above all and will support you in working the way you can be most successful in your role. We care about your career progression, and you will be given ample opportunities to advance within the organisation as you grow and develop your skill set.

Competitive base + commission + equity

Anticipated travel: up to 30% based on business needs (US)

Don't let self-doubt or imposter syndrome hold you back. We value your unique skills and perspective. If you're unsure about meeting every requirement, we still encourage you to apply. We're eager to hear from you and explore what we can achieve together.

To all recruitment agencies:

Inventia does not accept agency resumes. Please do not forward resumes to our job adverts or Inventia employees. Inventia is not responsible for any recruitment fees related to unsolicited resumes. Thank you.