Onboard and Train customers on our software through Zoom/Teams.
Gather requirements and help in documentation and coordination using Google docs
and Microsoft 365.
Should be able to track, answer and manage tickets within Monday.com
Listen and understand the customer needs and provide knowledgeable feedback.
Build relationships with clients and provide issue resolution in a timely manner.
Should be able to work in the morning hours from 8 AM to 10 AM EST since a lot of
coordination is required with internal team members globally located.
Required Experience And Qualification
1-2 years of software project management experience.
1-2 years of end user software support and/or training experience required
Ideal to have experience using any software product.
Experience in MS Office, Zoom/Teams, Zendesk or any other customer support ticket
software.
Ability to work in a team environment managing multiple tasks at one time
Excellent verbal and written communication skills
Should be tech savvy and be willing to learn new software.
No programming knowledge is required.
Skills And Culture
Sincerity towards the job
Punctuality
Execution of on the spot tasks during meetings.
Initiative on taking responsibility.
Consistent Hard Work
Responsibility in filling Timesheets properly on time.
Integrity
Education
Bachelor's Degree or equivalent experience
Benefits
Paid Vacation and Holidays
Competitive Salary
Performance Based Bonuses
Health Insurance
Flexible work day
Work Authorization
United States (Preferred)
Skills: software as a service (saas),training,communication,b2b,ms office,software,end user software support,zoom,zendesk,onboarding new customers,verbal and written communication,tech savvy,customer support ticket software,software project management,customer support,teams
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Idea Elan by 2x