At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians’ lives easier.
Our first product is an AI scribe that automates medical documentation. In 1 year we:
Acquired 10,000 paying and loving clinicians and exceed $10M ARR
Generated 70,000 patient notes daily and over 1 million monthly
Made thousands of clinicians happier
With the backing of Sequoia, the best VC in the world, we are rapidly expanding our product offering. Patient facing assistant, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians and millions of patients.
We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who take care of our health.
Expect intense, clinician-focused, and interesting co-workers who want to win.
About The Role
We are seeking a highly motivated and detail-oriented Customer Success Representative to join our team. The ideal candidate will be passionate about customer satisfaction and possess excellent communication skills. As a Customer Success Representative, you will be responsible for managing support tickets, addressing customer inquiries, and ensuring timely resolution of issues.
How You’ll Have Impact
Efficiently manage incoming support tickets through our ticketing system, prioritizing based on urgency and impact on customer satisfaction.
Respond promptly and professionally to customer inquiries via email, phone, or live chat, providing clear and concise solutions.
Collaborate with cross-functional teams, including technical support and product development, to resolve complex issues and escalate as necessary.
Proactively identify trends and patterns in customer issues to prevent recurrence and improve overall product/service quality.
Educate customers on product features, best practices, and troubleshooting techniques to enhance their experience and drive adoption.
Maintain accurate records of customer interactions and resolutions in our CRM system.
Continuously strive to meet and exceed customer satisfaction goals and metrics.
What You’ll Bring
Bachelor's degree in Business Administration, Communications, or related field preferred.
Previous experience in a customer-facing role, ideally in customer support or success.
Excellent communication and interpersonal skills, with the ability to convey technical information in a clear and understandable manner.
Strong problem-solving abilities and attention to detail.
Proficiency in using customer support software and CRM systems.
Ability to thrive in a fast-paced environment and adapt to evolving priorities.
A customer-centric mindset with a passion for delivering exceptional service.
What We Will Bring
Competitive salary and equity in a high-growth company.
Opportunity to make an immediate impact.
Medical, dental, and vision benefits for US-based employees.
Unlimited PTO.
Company-sponsored annual retreats.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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