Customer Success Manager - West Coast Support

The Company

Everflow is the SaaS Partner Marketing platform that goes beyond managing affiliates: Track every performance channel, integrate your tech stack and drill down into what delivers ROI.

Founded in 2016 by industry veterans, we are based in San Francisco, Montreal and London with a distributed team across the US, and Europe.

With clients including direct advertisers, agencies and innovative startups, we have quickly become a market leader in this space. The Customer Success Team is responsible for the full lifecycle and growth of the customers. We are looking for a motivated, creative, team member to join our first in class customer support team.

The Role

As part of Everflow's Customer Success team, you will form strong, trusting relationships with customers built on your deep understanding of the Everflow platform and the digital marketing ecosystem. The Support team reactively interacts in real time with customers via a live chat platform as well as on calls. As one of the main touch points to customers, it’s also the responsibility of the customer success team to work closely with the product, sales, marketing and partnership teams.

You must bring both a strategic and technical mindset to the table, love teaching people and have a passion for engaging with our customers. As a growing company and team, you need to be comfortable with identifying patterns, suggesting solutions, and possibly creating a framework / process.

We are only accepting applications from candidates that currently reside in California or Washington

Responsibilities

• Ability to comprehend complex inquiries from customers of all industry levels
• Communicate internally and externally concisely & clearly
• Develop expertise with new products and features and be able to evangelize them with customers
• Provide client feedback to internal teams
• Upsell existing clients on new products and features
• Gain proficiency in Jira, Intercom and Planhat while collaborating with customers.
  
  

Qualifications

• 5 years minimum of digital advertising experience
• Good product sense and a willingness to learn
• Strong analytical background and a good grasp of internet technologies
• A background in Ad Operations, Customer Success, Technical Customer Support, but not required
• BA/BS in a relevant field
• High proficiency in English
• Big Plus if you have experience using the Everflow Platform before
  
  

Compensation

What makes this opportunity exceptional

Annual Base Salary: $70,000 - $80,000 (varies based on experience)

Bonus potential

Equity

Benefits

• Competitive Medical Plans
• 401k
• Work from home
• Unlimited PTO
• Gym Membership Reimbursement
• Cell Phone Reimbursement
• Home Office Stipend
• Education Stipend
• Employee Referral Bonus
  
  

Join Our Exceptional Team

Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Balance, Growth, and Connection

• Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.
• Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.
• Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.
  
  

We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you!