Macorva empowers growth through feedback. Our AI-powered software gathers employee and customer insights, then translates that data into performance documents and actionable suggestions to help every individual thrive. We're revolutionizing how companies understand and act on feedback.
Who we're looking for
We're seeking a tech-savvy customer success professional to build strong relationships with our clients and guide them towards their goals using our platform. You'll be the go-to expert, helping customers integrate our software with their existing systems, interpret feedback data, and unlock the full potential of Macorva's features.
While experience with feedback or survey software is a plus, it's not required. We value a strong technical background, a grasp of business principles, and a passion for delivering exceptional customer service. We'll provide the training you need to become a feedback expert.
Responsibilities
Own client relationships: Be the primary point of contact for your assigned clients, ensuring their satisfaction and success with our platform.
Drive client success: Help customers set up integrations, understand their data, and use our AI-driven insights to improve their business.
Deliver valuable insights: Generate and present reports that summarize feedback data, highlight trends, and offer actionable recommendations.
Be a technical resource: Assist customers with integrating Macorva with other SaaS platforms (HR systems, ticketing systems, etc.).
Qualifications
Bachelor's degree
Proven experience in customer success or a related field
Excellent written and verbal communication skills
Detail-oriented, analytical mindset, and problem-solving abilities
Demonstrated ability to build rapport and drive customer satisfaction
Why join Macorva?
Company Growth: Our experienced founders have a successful track record. We're experiencing rapid growth and you'll be joining at a pivotal time.
Next-Generation Product: We're transforming the feedback landscape with modern technology, engaging surveys, automated reports, and powerful AI.
Meaningful Impact: You'll help businesses of all sizes make smarter decisions and foster a culture of continuous improvement.
If you're passionate about technology, customer success, and making a difference, we want to hear from you. Apply today and join the Macorva team!
Employment type
Full-time
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