Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.
About the role:
The Customer Success Manager III will be responsible for developing and maintaining strong relationships with customers to ensure their success and satisfaction. The CSM will work with customers to understand their goals, objectives, and challenges to provide personalized support and guidance.
What you will do:
Build and nurture long-term relationships with customers, serving as their main point of contact
Identify customer needs and growth plans to help expand the customer footprint within EasyPost’s stack of services
Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problems
Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flags
Have the hard conversations
Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM
Collect data from our customers to give back to EasyPost to understand where EasyPost can improve and where we are succeeding
About you:
Bachelor’s Degree
5+ years of related experience in a customer facing role, master’s degree and 3+ years of related experience, or equivalent related work experience
Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customers
Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
A self-starter with initiative, drive and strong desire to succeed
Previous experience working in shipping and logistics a plus
Knowledge of Salesforce and Zendesk a plus
What We Offer:
Comprehensive medical, dental, vision, and life insurance
Competitive compensation package and equity
401(k) match
Monthly work from home stipend of $50 net
Flexible work schedule and paid time off
Collaborative culture with a supportive team
A great place to work with unlimited growth opportunities
The opportunity to make massive contributions at a hyper-growth company
Make an impact on a product helping ship millions of packages per day
Data Privacy Notice for Job Applicants:
For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy
"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."
To be considered for this position, you must be authorized and based in the United States.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Software Development
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