Default is the ultimate workflow platform for modern go-to-market teams. Combining beautiful, performant lead capture forms with lightning-fast meeting scheduling, data enrichment, workflow automation, powerful integrations, and more. Default’s all-in-one solution is designed to help companies make the most of every interested customer, saving countless hours and thousands of dollars of lost revenue for go-to-market teams. Our mission is to help the next generation of internet-first companies go from zero to IPO faster.
Founded in 2021, Default powers the go-to-market workflows for companies of all sizes, from seed-stage startups to growth-stage enterprises. Default's investors include Craft Ventures, 8VC, Jack Altman (CEO of Lattice), BoxGroup, and Menlo Ventures, as well as dozens of angel investors who were founders or executives of leading companies like Notion, Airtable, Ramp, Figma, and many more.
About The Role
Default is a compound startup. If you’re not familiar with this terminology, compound startups are big, ambitious bets on opportunities that span multiple point-solutions and business processes. In our case, we’re building around the customer lifecycle, starting by building a suite of tightly integrated products around the inbound sales funnel: forms, workflows, process automation, meeting scheduling, and email sequencing.
We are looking for a founding Customer Success Manager, ideally based in the New York Metro Area, who will be our first CS hire and will play a pivotal role in helping us scale. In this role, you’ll get in early, on the ground floor of a startup that we hope will become the next generational go-to-market technology company and the contender to take on $CRM (Salesforce). We’re looking for a smart individual with a broad set of skills who is highly cross-functional and eager to solve a wide range of go-to-market challenges. We believe in co-creation and invite you to come write the CS playbook with us.
As a Customer Success Manager at Default, you will be on the front line of all GTM action. This role is non-trivial; our product serves as the connective tissue between Revenue Operations, Sales, & Marketing teams. Success in this role will require tenacity, intellect, hard work, self-directed drive, and strong communication skills. You will be responsible for building implementation playbooks, assisting customers with implementations and expansions, and will work closely with our CEO, sales team, and Head of Growth.
What You’ll Do
Become a product expert
Help new customers implement Default’s product
Help build expansion pipeline by identifying ICP prospects and serving them to sales
Develop processes around and lead implementations, renewals, and support
Navigate complex organizational structures and identify executive sponsors and champions
Understand the business objectives of your customers and map them to the value our products enable
Collaborate with internal teammates to move deals forward and ensure customer success
Run tight POCs based on business success criteria
Consistently deliver ARR revenue targets and drive success through a metric-based approach
Work cross-functionally across Default to build the roots of our Success team
Qualifications
Experience in SaaS sales selling to mid-market and enterprise customers
Experience with CRMs like Salesforce and HubSpot as well as their workflow products like Salesforce Flows and HubSpot Workflows
Experience with workflow automation tools like Zapier, Make, etc.
Prior experience and success as a CSM, Rev Ops Manager, or AM
Excellent verbal and written communication skills
Research skills and experience with account management or customer success
Ability to work collaboratively with small, cross-functional teams
Organizational skills and attention to detail
Demonstrated ability to meet or exceed targets and quotas
Passion for software technology and a customer-first mindset
Prior experience with modern sales tools like Salesforce, Scratchpad, and Apollo.io
Bonus Skills & Attributes
Basic understanding of the solutions that comprise our market is a plus
You’re excited to pioneer the success playbook versus execute a prescribed one
You’re adamant about playing a key role in an early-stage startup
Based in NYC (bonus)
Reasons to Apply
Strong product-market fit with our core ICP
Repeatably winning renewals (and new business) against competitors
A world-class team around you
A strong product offering that customers love
Backed by the best investors (Craft Ventures, Menlo, BoxGroup, 8VC, Jack Altman)
Great culture — we promote internally and we want to see you win!
Benefits
Competitive compensation
Healthcare -75% medical, dental, vision, and life insurance coverage
Flexible work environment and time-off policy
Wellness stipend
Transparent culture
Learning and development opportunities
Company events
The standard OTE range for this position is $90,000 - $130,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Salary is just one component of Default’s total compensation package for employees. Your total rewards package will include equity and top-notch benefits.
We are a diverse group, and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
Employment type
Full-time
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