CloudShare is a leading product experience platform that helps software companies increase customer acquisition and retention by providing their end-users with engaging hands-on virtual POCs, demos, and training experiences in the cloud.
We are proud to serve leading global software companies such as Atlassian, SAI Global, ForgeRock, Motorola, and many more.
CloudShare offers a casual, creative and inspiring work environment with talented, fun people, great terms and benefits.
Job Description:
Location: Remote, online (work from home). Geographically located in the USA.
We are looking for an experienced Customer Success Manager to join our team to drive growth and improve the experience of Cloudshare's global strategic clients.
Along with demonstrating superb customer service experience, the main focus in this position is to drive revenue, promote adoption, and deliver a first class experience for our customers. Our Customer Success Manager plays a critical role in our strive to exceed customers expectations while helping them grow their businesses.
Responsibilities:
Develop, grow and manage strategic clients relationships from a financial, adoption and customer satisfaction perspective
Meet/exceed sales quotas and forecasts for existing accounts
Lead client's onboarding, adoption,expansion and customer satisfaction
Be a customer advocate in influencing product roadmap and improvements
Analyze customer data to improve customer experience, usage and adoption
Hold product trainings for customers, provide expert knowledge of our product to the customer
Minimize customer churn
Tracking and analyzing account metrics
Work with customers to better understand goals, business processes and future needs
Drive to continually improve our internal process for customer care
Requirements
Fluent English speaker
Goal oriented with passion to sell and drive business
Consistent over achievement of quota and revenue
At least 2 years of prior applicable experience in post-sales, account management, customer success. Must have experience working in a SaaS solutions company. Similar experience in roles related to driving customer success and adoption are accepted
Experience working with Cloud platforms (AWS, Google Cloud Platform, Azure) - Advantage
Knowledge of customer success processes
Highly organized and able to multitask
Self-driven and proactive nature. Customer service rockstar with a "can-do" approach, enthusiastic, strong work ethic
Excellent communication and interpersonal skills
BSc degree in Computer Science or equivalent - Preferred
We are looking for people who want to influence, build, learn and deliver exceptional customer experience. Our ideal candidate loves to work in a fast paced environment, has the urge to solve problems and teach customers, and is eager to learn and grow with the company. If you believe you are that kind of person - Then CloudShare is looking for you!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales
Industries
Primary and Secondary Education and Non-profit Organizations
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