As a key early member of the team at Clearbrief.ai, you’ll be building the future of the justice system from the ground up. Working closely with our CEO, Clearbrief’s Account Executives and our team of experienced engineers and data scientists, you will play an important role in helping onboard and engage customers onto our platform.
Don’t worry if you don’t have expertise across every single one of the areas listed below. We’re looking for candidates who excel in some of these responsibilities and are open to expanding their knowledge. We are a remote-first, flexible work environment that values results and innovation.
Responsibilities
You will work alongside the rest of the Customer Success Team to:
Lead customer success initiatives, focusing on product adoption, user engagement, and retention
Act as the primary point of contact for your portfolio of customers, providing expert product knowledge and support
Develop and implement onboarding processes, training materials, and customer success strategies
Collaborate with cross-functional teams to optimize customer experience and product development
Manage customer relationships throughout their lifecycle, from onboarding to expansion
Analyze customer data and feedback to drive improvements and identify growth opportunities
Handle escalated support issues and communicate effectively between customers and technical teams
Attend team meetings and maintain awareness of product updates to evangelize with customers and deliver customer feedback to our development team; and
Act as the voice of the Clearbrief brand with a warm and friendly approach to helping even the most tech-phobic legal professionals feel comfortable using our platform
As the team grows, mentor and manage other customer success team members.
Qualifications
3+ years of B2B customer success experience in a customer-facing role
Experience with CRM systems and customer support tools
Strong communication and problem-solving skills
Ability to translate technical features for non-technical users
Results-driven with experience in creating and optimizing processes
Adaptable to a dynamic work environment with excellent time management skills
Bachelor's degree or equivalent experience
Legal background or experience working with legal professionals is a plus, but not required
About Us and How to Apply
Clearbrief is an innovative platform for professional writing that is leveraging cutting-edge AI to improve the justice system’s focus on the evidence. We’re a first mover in this space and generating tons of excitement in the legal world.We are working to reduce the billions of dollars spent in the justice system on manual and tedious tasks involved in evaluating the accuracy of court filings, and ensuring that case outcomes are driven by facts instead of bias and conjecture.
We are a diverse, women-led team that thrives on humor and collaboration. We’re fostering a work environment where BIPOC, women, and LGBTQIA+ employees will do the best and most fulfilling work of their careers.
To apply, please send an email, including your resume to hiring@clearbrief.ai
Employment type
Full-time
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