At Apploi, our Customer Success team is passionate about enabling positive experiences. Helping customers get the very best value from our platform and partnering with customers to ensure success for all, Apploi strives to deliver customizable recruiting solutions that fit every hiring process on a platform made for humans by humans. To realize this, we need the extraordinary contribution of many individuals working together as a team.
We invite you to bring your best and become a member of this innovative team! A successful candidate will be not only an accomplished Customer Success professional but also a critical and strategic thinker and of course, an exceptional team player. Therefore, it’s essential that this opportunity contributes to your career path and aligns with what Apploi is trying to achieve.
Who You Are
3+ years experience in a post-sales Onboarding or Customer Success position
2+ years of experience supporting a technical product, preferably for a SaaS startup
Strong customer-facing and presentation skills
Excellent written and verbal communication skills with the ability to simplify complexity and express empathy
A positive attitude and passion for providing outstanding customer service
Detail-oriented and extremely organized
Strong analytical and problem-solving skills
Exceptional time management skills, with an ability to thrive in a fast-paced environment
Self-motivated with a proven ability to work collaboratively and independently within a team setting
A genuine passion and curiosity for software and technology
BA or BS degree preferred
HR Tech experience is a plus, but not necessary
Strong work ethic, integrity, and desire to succeed
Adaptable to new initiatives
What You'll Do
Build strong relationships with Apploi customers to understand their needs and ensure their success with the platform
Become a platform expert to provide solutions-based training, consultation, and support
Lead customer onboardings, online training, reviews, and one-on-one conversations to educate customers on the features of our platform
Leverage Success Plans to measure and drive customers to successful outcomes
Help manage and maintain how-to guides and customer support resources within Apploi’s Help Center
Maintain an understanding of customers’ recruiting and employee placement strategies
Collaborate across Customer Success Org, Pre/post-sales, and Product to ensure a cohesive customer experience
Serve as an escalation point for customers on key issues
Represent the voice of the customer and provide feedback to influence future product roadmaps
Coordinate with Product team & third-party vendors to help deliver integration requirements as necessary
Perks & Benefits
Competitive pay
Medical, Dental, Vision, 401(k)
Unlimited PTO
Wellness reimbursement
Excellent employee referral program
Flexible and remote working options
Healthy life/work balance
Fun, collaborative work environment
About Apploi
At Apploi, we pride ourselves on putting people first. This starts at the heart of the company, where we’ve created a workspace where we can be unapologetically ourselves. We’re an eclectic and spirited bunch with amazing company culture, working together to revolutionize hiring!
Apploi is transforming how healthcare hires with all-in-one software that empowers companies to find, onboard, and retain staff. Working with over 7,000 healthcare organizations across the United States, our team helps leaders solve the industry’s most pressing problem: how to provide superb care in the midst of a candidate shortage.
Our mission to revolutionize hiring through innovation, empathy, and an understanding of human impact has earned Apploi widespread notice. In 2021, Apploi won Gold for Established Excellence in Inc.’s Best in Business awards and was recognized in 2022 by Inc. as one of America’s Fastest Growing Companies for the third consecutive year. The platform was also recognized by GetApp as a 2022 category leader in onboarding, recruiting, and applicant tracking. On a wide scale and an individual basis, Apploi is dedicated to helping healthcare workers and employers thrive in the industry they love.
At Apploi, we’re devoted to creating an excellent employee experience. Our team, culture, and benefits all make it an incredible place to work, so come join us!
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Technology, Information and Internet
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