Customer Success Manager - Account Manager

About The Company

Everflow is the SaaS Partner Marketing platform that goes beyond managing affiliates: Track every performance channel, integrate your tech stack and drill down into what delivers ROI.

Founded in 2016 by industry veterans, we are based in San Francisco, Montreal and London with a distributed team across the US, Europe and Asia.

With clients including direct advertisers, agencies and innovative startups, we have quickly become a market leader in this space. We are looking for a motivated team member to spearhead our publisher development efforts and develop their vision to eventually grow this essential team.

The Role

As part of Everflow's Customer Success team, you will form strong, trusting relationships with customers built on your deep understanding of the Everflow platform and the digital marketing ecosystem. The Support team reactively interacts in real time with customers via a live chat platform as well as on calls. As one of the main touch points to customers, it’s also the responsibility of the customer success team to work closely with the product, sales, marketing and partnership teams.

You must bring both a strategic and technical mindset to the table, love teaching people and have a passion for engaging with our customers. As a growing company and team, you need to be comfortable with identifying patterns, suggesting solutions, and possibly creating a framework / process.

Responsibilities

• Lead the onboarding process for new customers, ensuring a smooth transition from sales to realized value in the shortest amount of time possible
• Assist clients in the initial setup and configuration of the software, tailoring the implementation to meet their specific business needs
• Ability to be a front-line Account Manager from a relationship perspective. Build and maintain strong, multi threaded and long-lasting client relationships. Act as the main point of contact for key accounts
• Identify growth opportunities with customers, and develop and implement solutions to achieve revenue expansion goals
• Develop expertise with new products and features and be able to evangelize them with clients
• Understand the customer’s business goals and challenges in order to advocate for customer needs and to share feedback within the company to influence product development and service improvements
• Monitor customer usage data and health metrics of key accounts
• Proactively identify any potential issues before they become problems and address accordingly
  
  

Tool Specific Requirements

• CRM tools like Hubspot/Jira (Basic)
• Experience using either Everflow or competitor tracking platforms (preferred but not required)
• Third Party analytics solutions - Google Analytics, Social/MediaBuying or MMPs (preferred but not required)
  
  

Qualifications

• Ability to understand and explain technical concepts, as well as troubleshoot basic technical issues
• Ability to build and maintain strong, long-lasting relationships with clients, understanding their business goals, and acting as their trusted advisor
• Experience in sales or a strong understanding of sales principles, including the ability to negotiate contracts and upsell products or services
• A customer-centric mindset with a focus on delivering exceptional service and exceeding client expectations
• Strong problem-solving skills to address client issues, resolve conflicts, and find creative solutions to meet client needs. Consultative in approach
  
  

We are accepting applications from candidates that reside in the following states: California, Florida, Illinois, New Jersey, New York, Massachusetts, Ohio, Texas, Oregon, and Washington.

Compensation

What makes this opportunity exceptional

Annual Base Salary: $70,000 - $80,000 Base

Bonus potential

Equity

Benefits

• Employer Covered Medical Plans
• 401(k)
• Unlimited PTO
• Wellness Stipend
• Cell Phone Stipend
• Annual Home Office Stipend
• Annual Education Stipend
• Employee Referral Bonus
  
  

Discover an Exceptional Opportunity

Join our dynamic organization where your contributions go beyond just fulfilling job duties. Here, you're not just an employee; you're a respected member of our collaborative team. We thrive on ownership, allowing you the freedom to innovate and take charge of your projects, driving excellence in everything we do.

Mindfulness and Connection at the Core

We believe in maintaining a mindful approach to work, encouraging a healthy work/life balance that respects your time both in and outside of the office. With unlimited PTO, we trust you to take the time you need to recharge, ensuring you're always at your best. Our culture fosters deep connections - not only with the work you do but with your colleagues and the community we build together.

A Workplace That Values You

• Respect and Recognition: Be a valued team member in an environment that listens, appreciates, and acknowledges your unique contributions.
• Tools for Success: We provide the necessary tools and equipment, ensuring you have what you need to excel.
• Support for Your Well-being: Your health and well-being are paramount. Feel comfortable taking time off when you need to rest, recover, or simply take a break.
• Growth and Development: Expect regular, constructive discussions about your performance and career aspirations with your manager, supporting your growth every step of the way.
• Inclusivity and Fun: Join a workplace that is not only equitable and challenging but also welcoming and engaging. We celebrate diversity, encourage creativity, and believe that every day should include moments of joy and fun.
  
  

At the heart of our company is a commitment to excellence, respect, and a belief that everyone should love coming to work. If you're looking for a role where you can truly make a difference and be part of something exceptional, we'd love to welcome you aboard.

https://www.glassdoor.com/Overview/Working-at-Everflow-Technologies-EI_IE5118439.11,32.html