We are seeking a dynamic and results-oriented Customer Service Director with extensive experience in Microsoft Dynamics AX Finance/Dynamics 365 for Finance and Operations. As the Customer Service Director, you will lead a small team of experts in Microsoft Dynamics AX Finance and Dynamics 365 for Finance and Operations. You will play a pivotal role in project management, customer success management, and account management of our Microsoft Dynamics projects.
Job Description
Oversee Project Management, Project Delivery, and Customer Success Management of Microsoft Dynamics 365 for Finance and Operations projects.
Collaborate closely with our team of consultants, fostering a culture of excellence, innovation, and teamwork.
Act as a trusted advisor to our clients, demonstrating a deep understanding of their business needs and technology requirements.
Define technology optimization strategies to drive client success and satisfaction.
Develop and execute a service roadmap to ensure our clients achieve their objectives.
Project Management/ Project Delivery /Customer Success Management and Account Management of Microsoft Dynamics 365 for Finance and Operations projects.
Work extensively with our team of experts and clients at varying stages of the project life cycle.
To be part of our technology practice and work with customers in different geographies who consume our On-Demand services.
Extend (Technology) solutions and services for the customers.
Position yourself as a trusted advisor for the clients.
Job Responsibilities
Interpret customer business needs and translate them into application and operational requirements.
Demonstrable record of accomplishment of successful ERP, specifically Dynamics AX and Dynamics 365 for Finance and Operations, planning and implementation of (Technology) is a critical requirement.
Apply general organizational knowledge of the business and systems processes in problem analysis is required.
Defining technology optimization strategies.
Solutions oriented with good problem-solving skills.
Ability to successfully engage in multiple initiatives simultaneously.
Develop a service roadmap for the clients’ success.
Technical Skills Required
Proven experience in ERP planning and implementation, with a focus on Dynamics AX and Dynamics 365 for Finance and Operations.
Experience with Agile delivery methods is desired /standard methodologies.
Customizing and deploying extensions for Microsoft Dynamics AX.
Customizing and deploying custom modules for Microsoft Dynamics 365 F&O.
10+ years of demonstrated knowledge and experience in Microsoft Dynamics AX Finance applications/Dynamics 365 Finance and Operations
15+ years of project management experience in ERP planning and implementation
Bachelor’s Degree with a preference for degrees in Finance, Accounting, or IT related field
Experience working with Microsoft is a significant plus.
Soft Skills Required
Exceptional consulting, communication, written, and presentation skills.
Customer-centric mindset with a strong focus on solutions and problem-solving.
Results-driven with meticulous attention to detail.
Proactive, initiative-taking approach to leadership.
Hands-on and able to lead by example.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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