Customer Success Coach - Remote
Customer Success Coach - Remote
Get.It Recruit - Administrative
Miami, FL
See who Get.It Recruit - Administrative has hired for this role
If you're tech-savvy, personable, and love helping others succeed, we want to connect with you! This role offers full remote flexibility.
We're on the lookout for an empathetic, customer-oriented individual with a can-do attitude, ready to engage with clients and provide top-notch support and guidance.
We are a rapidly expanding cloud software company dedicated to revolutionizing the healthcare sector. Our cutting-edge scheduling software simplifies the complexities of scheduling for hospitals, nursing groups, and physician practices.
Job Description
Train clients on utilizing our software effectively
Conduct online seminars showcasing various features
Develop personalized onboarding plans and training materials for new clients
Cultivate strong, strategic relationships with clients
Customize client accounts within our scheduling software to meet their unique needs
Collaborate with our Customer Support team periodically to handle incoming calls and email inquiries via Zendesk, with occasional weekend shifts
Communicate effectively through various channels: phone, email, in-person, and even telepathically if you're equipped!
Possess a tech-oriented mindset, able to converse fluently in tech terminology to liaise effectively with the product team
Set and manage clear expectations with clients and internal teams to ensure exceptional customer service
Address any escalated issues calmly and effectively, leveraging them as opportunities to reinforce relationships
Lead and oversee projects with the support team, conducting thorough reviews upon completion
Qualifications
Bachelor's degree
3+ years of experience in SaaS Customer Success or similar project management roles
Passion for the healthcare industry
Strong technological aptitude
Prior experience with project management
Perks
Additional Information:
Fully remote work setup
Company outings, events, and a vibrant work culture
A team of incredibly supportive and passionate individuals dedicated to making a difference in healthcare
And more! Don't hesitate to inquire.
Employment Type: Full-Time
We're on the lookout for an empathetic, customer-oriented individual with a can-do attitude, ready to engage with clients and provide top-notch support and guidance.
We are a rapidly expanding cloud software company dedicated to revolutionizing the healthcare sector. Our cutting-edge scheduling software simplifies the complexities of scheduling for hospitals, nursing groups, and physician practices.
Job Description
Train clients on utilizing our software effectively
Conduct online seminars showcasing various features
Develop personalized onboarding plans and training materials for new clients
Cultivate strong, strategic relationships with clients
Customize client accounts within our scheduling software to meet their unique needs
Collaborate with our Customer Support team periodically to handle incoming calls and email inquiries via Zendesk, with occasional weekend shifts
Communicate effectively through various channels: phone, email, in-person, and even telepathically if you're equipped!
Possess a tech-oriented mindset, able to converse fluently in tech terminology to liaise effectively with the product team
Set and manage clear expectations with clients and internal teams to ensure exceptional customer service
Address any escalated issues calmly and effectively, leveraging them as opportunities to reinforce relationships
Lead and oversee projects with the support team, conducting thorough reviews upon completion
Qualifications
Bachelor's degree
3+ years of experience in SaaS Customer Success or similar project management roles
Passion for the healthcare industry
Strong technological aptitude
Prior experience with project management
Perks
Additional Information:
Fully remote work setup
Company outings, events, and a vibrant work culture
A team of incredibly supportive and passionate individuals dedicated to making a difference in healthcare
And more! Don't hesitate to inquire.
Employment Type: Full-Time
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Human Resources Services
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