Are you someone who likes to wear different hats and play different roles? Can you envision yourself talking to customers about their business issues and serving as their trusted technical resource for all things Openprise? If so, then this is an opportunity to be an integral member of a team and work at a small but rapidly expanding company, and have a real impact on both the success of the CS organization and the overall success of the company.
The ideal CSA candidate will have a passion for helping customers as you work through onboarding new customers and helping new and existing customers leverage the Openprise platform to continuously gain business value from our products and services.
The Customer Success Associate is a hands-on, technical member of the Customer Success team and has limited upsell, cross-sell, or sales responsibilities. Candidates should have excellent communication skills, be adept at juggling multiple competing priorities, enjoy problem-solving, and be a self-directed contributor. If you like being told what to do, this is not the place for you!
San Francisco Bay Area is preferred, but remote will be considered for the right candidate.
Responsibilities:
Become an Openprise platform and data management expert
Provide product training and problem-solving assistance to new and existing customers
Help define each customer’s platform adoption and implementation plan; identify opportunities for areas they can expand/improve their use of Openprise
Work interactively with the rest of the CS team to problem-solve, develop new best practices, and improve platform adoption by customers
Engage with customers to build out jobs in the Openprise platform
Requirements:
2+ years working with technology platforms
Bachelor’s degree
Experience in a customer-facing role
Knowledge and experience of database platforms
Outstanding writing and verbal communication skills
Excellent project and time management skills
Problem-solving, persistence, and technical acuity to find solutions and communicate them back to customers
Critical thinking skills and the ability to understand the big picture driving the small details of data processes
Self-driven, motivated, and enthusiastic
Able to work with a team, local and remote, in a changing environment
Pluses:
Experience communicating technical issues to customers
Completed (and enjoyed) at least one programming class
Familiarity with marketing and/or sales data and/or marketing and sales operations platforms such as Salesforce.com, Microsoft Dynamics
Salary Range - $60,000 - $70,000 (varies depending on location and experience)
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Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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