We work with hundreds of the world’s most respected consumer brands – companies like Garmin, Carhartt, Purina, Ariat, TaylorMade, Brooks, and more, as well as retailers like REI and Dick’s Sporting Goods – to engage influential everyday experts, and to build, track and reward their helpful expertise.
At ExpertVoice, we are proud to have cultivated a community of individuals who embody our core values. Expertvoicers are authentic, driven, and bold. We believe that our people are the heart and soul of our organization, and it is their commitment to these values that drive our success. When you join ExpertVoice, you become part of a team that is united by a shared passion for excellence and a desire to make an impact. We are also individuals, with different schedules, locations, and demands. We believe deeply that each of us should have the freedom to work where and when it’s best for our own respective lives. Bottom line, we are results-oriented, but we have ultimate flexibility on how to make it happen.
ExpertVoice is looking for a Customer Success Associate. You will play a crucial role in executing & analyzing ExpertVoice sold campaigns, programs, and initiatives. Primary responsibilities are to ensure execution of all day-to-day activities and wow our client partners with insights and optimization recommendations. This person would work closely with our clients and many internal teams, including sales, professional services, marketing, and product development.
Your Primary Responsibilities Will Be
You will serve as the execution and optimization point of contact for a portfolio of ExpertVoice clients. You will interact with your book of client partners regularly via the phone, video conference and email (some travel for face-to-face trade shows and headquarter visits is possible), and help the client execute best practices, and deliver results from their service.
Responsibilities
Analyze performance reporting to craft actionable insights & optimization recommendations for our brand clients
Achieve quarterly goals that include growing Year over Year invoiced revenue
Work closely with an Account Executive and Project Manager to execute and launch client projects including custom content builds, marketing campaigns, and other integrated marketing initiatives
Explain usage statistics, give insights, and work proactively with the Account Executives to drive client ROI
Serve as the execution point of contact for a book of client partners
Organize and lead client-facing platform training to increase knowledge and elevate clients' understanding of internal and external tools; including but not limited to, analytics training, sales rep training, order processing, etc.
In collaboration with the Account Executive, help build and maintain a master calendar of events for each client, planning out promotional activities for the year
Report client status and feedback to appropriate internal ExpertVoice teams
Keep detailed track of main contacts and key personnel changes
Travel for face-to-face trade shows, client headquarter visits, as well as company-wide quarterly meetings is possible
Meet and exceed quarterly team initiatives and objectives
Skills
Storytelling with data
Strong interest in working in a creative, fast-paced environment
Helpfulness – help co-workers, clients and everyone succeed. “That’s not my job” is not in your vocabulary
Hustle – Don’t let obstacles or any excuses stop you from getting the job done
Teamwork – must work closely with internal teams to execute projects
Time Management skills – Organize day-to-day tasks with proper priority
Professionalism – Both internally and externally
Coachable/Teachable – a desire to always be learning and getting better
VERY Strong attention to detail and organizational skills
Strong oral and written communication skills
Strong internet/online skills
Listening - Exhibit strong listening skills
Familiarity with Salesforce, EXCEL, Google Suite, Outlook, Slack.
Ability to interact with diverse groups of technical and non-technical people
Creative problem solver
Self-motivated and proactive
Entrepreneurial mindset
The Ideal Candidate Will Have
1-3 years of account management experience and/or Customer Success experience for a high-tech software-related firm
Experience with direct B2B client communications
The Benefits Of Being On The ExpertVoice Team
The targeted pay range for this position is $58,000 to $65,000 plus participation in the Company performance bonus plan.
Flexible PTO
Medical, dental, vision, FSA, life insurance, and long-term disability
Paid maternity and paternity leave
401K (with match)
Freedom to work from all 50 states
And finally, our clients frequently extend their incentive purchase programs to our employees
About ExpertVoice
ExpertVoice is a platform designed to connect brands with knowledgeable and influential experts in various industries from outdoors and pets to nutrition and fitness. More than 900 leading brands harness the power of these experts to drive product advocacy, generate authentic content, increase brand awareness among target audiences, and drive sales.
ExpertVoice is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.
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Salary Description
$58,000 to $65,000
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Advertising Services
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