What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview
Our client, a well-known product consumer company, is seeking a dynamic Customer Success Associate to join their team remotely! This role will be the eyes and ears for all customers and will be responsible for giving a voice to customers across all brands. The team needs a candidate who is able to react quickly and lend support with any customer issues in order to ensure a good customer experience across the business.
Salary/Hourly Rate
$20 – $22/hr DOE
Position Overview
They are looking for a Customer Success Associate who has excellent phone manner, good “phone voice” and pleasant demeanor. The ideal candidate will be extremely organized, articulate, friendly, upbeat, energetic, detail oriented and possess a very strong ability to multitask. The Customer Success Associate must be able to handle a high volume of calls, have a strong customer focus, and ability to maintain professionalism.
Responsibilities Of The Customer Success Associate
Provide superior customer service by assisting customers with heavy telephone and e-mail
Respond to customer inquiries within set deadlines
Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home
Organize & prioritize all incoming cases while keeping a level head and positive attitude
To establish and maintain a good relationship with customers through open and interactive communication
Follow communication procedures, guidelines, and policies
Ask for any refreshment training to his/her supervisor if needed
Creation of daily, weekly, monthly performance reports and analysis as requested
Qualifications For The Customer Success Associate
1 to 2+ years of Customer Service experience, or a related field involving heavy phone call volume
Good verbal communication, interpersonal and listening skills
Ability to focus and maintain composure in all situations and when there is high call volume
Good organizational skills and decision-making capabilities
Resourcefulness and problem-solving skills
STRONG knowledge of Zendesk, Salesforce, and CRM systems is a must
Education Requirements
Bachelors degree is preferred, but is not required
Benefits
Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 144340
Seniority level
Entry level
Employment type
Contract
Job function
Management and Manufacturing
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at Atrium by 2x