Customer Success Associate - 144340
About Atrium
What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview
Our client, a well-known product consumer company, is seeking a dynamic Customer Success Associate to join their team remotely! This role will be the eyes and ears for all customers and will be responsible for giving a voice to customers across all brands. The team needs a candidate who is able to react quickly and lend support with any customer issues in order to ensure a good customer experience across the business.
Salary/Hourly Rate
$20 – $22/hr DOE
Position Overview
They are looking for a Customer Success Associate who has excellent phone manner, good “phone voice” and pleasant demeanor. The ideal candidate will be extremely organized, articulate, friendly, upbeat, energetic, detail oriented and possess a very strong ability to multitask. The Customer Success Associate must be able to handle a high volume of calls, have a strong customer focus, and ability to maintain professionalism.
Responsibilities Of The Customer Success Associate
EOE/M/F/D/V/SO
Position ID: 144340
What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview
Our client, a well-known product consumer company, is seeking a dynamic Customer Success Associate to join their team remotely! This role will be the eyes and ears for all customers and will be responsible for giving a voice to customers across all brands. The team needs a candidate who is able to react quickly and lend support with any customer issues in order to ensure a good customer experience across the business.
Salary/Hourly Rate
$20 – $22/hr DOE
Position Overview
They are looking for a Customer Success Associate who has excellent phone manner, good “phone voice” and pleasant demeanor. The ideal candidate will be extremely organized, articulate, friendly, upbeat, energetic, detail oriented and possess a very strong ability to multitask. The Customer Success Associate must be able to handle a high volume of calls, have a strong customer focus, and ability to maintain professionalism.
Responsibilities Of The Customer Success Associate
- Provide superior customer service by assisting customers with heavy telephone and e-mail
- Respond to customer inquiries within set deadlines
- Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home
- Organize & prioritize all incoming cases while keeping a level head and positive attitude
- To establish and maintain a good relationship with customers through open and interactive communication
- Follow communication procedures, guidelines, and policies
- Ask for any refreshment training to his/her supervisor if needed
- Creation of daily, weekly, monthly performance reports and analysis as requested
- 1 to 2+ years of Customer Service experience, or a related field involving heavy phone call volume
- Good verbal communication, interpersonal and listening skills
- Ability to focus and maintain composure in all situations and when there is high call volume
- Good organizational skills and decision-making capabilities
- Resourcefulness and problem-solving skills
- STRONG knowledge of Zendesk, Salesforce, and CRM systems is a must
- Bachelors degree is preferred, but is not required
- Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)
EOE/M/F/D/V/SO
Position ID: 144340
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Seniority level
Entry level -
Employment type
Contract -
Job function
Management and Manufacturing -
Industries
Staffing and Recruiting
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