Customer Success Associate - 144209

About Atrium

What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview

Our client is a growing startup that is seeking a hardworking, detail-oriented, and friendly Customer Success Associate to join their growing team. Our client is looking for a Customer Service Associate who learns quickly and can work independently. If you want to work for a company with room for growth, then this is the place for you!

Salary/Hourly Rate

$22/hr

Position Overview

The Customer Success Associate must be articulate and passionate about helping customers with their needs. The Customer Success Associate must be a quick thinker with a can-do attitude. The Customer Success Associate must have at least one year of experience in a related field. The Customer Success Associate must have excellent communication skills. The Customer Success Associate position is a stepping stone to open new doors within the company.

Responsibilities Of The Customer Success Associate

• Directly interact with customers over the phone, email, and chat.
• Set up the showroom for clients.
• Follow up on orders and answer product knowledge questions.
• Provide the ultimate customer experience.
• Go above and beyond to provide an unimagined experience.
  
  

Qualifications For The Customer Success Associate

• Must have customer service experience.
• A retail background or 1 – 2 years at a startup is preferred
• Proficient knowledge of ZenDesk and Slack!
• Needs to be systems savvy.
• Excellent communication skills – both written and verbal.
• Strong problem-solving skills.
• Positive attitude is extremely important.
• Flexibility to help out in any way.
  
  

Education Requirements

• Bachelor’s degree is required
  
  

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off)
  
  

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO

Position ID: 144209