The API Program enables customers and partners to maximize their performance on our platform and is a core part of how we plan to scale our Marketing Solutions business into the future. We are looking for a Customer Solutions Engineer to play a key role in supporting this Program globally with a focus on advertiser demand. As a Customer Solutions Engineer, you will operate as the connective tissue between social Marketers, our Partner Platforms, and our API ecosystem, helping marketers grow and advance their business through partner solutions or direct integrations.
Responsibilities
Work with sales and partner teams to interpret customer requirements and deliver integrated solutions that will drive end-customer success.
Develop and maintain relationships with key strategic partners; build trust through your deep technical expertise of their platforms and customer needs.
Collaborate cross-functionally with Sales and Product teams to develop, manage, and grow partner relationships with a focus on technical aspects (i.e. technical presentations, trainings, consultations, and best practices).
Be an expert on LinkedIn’s API capabilities and partner offerings from a technical lens; partner with sales teams to recommend partner solutions and deploy or advance successful customer integrations.
Advocate for API improvements with internal product and partner engineering teams that will benefit end-customers; highlight issues, trends, and opportunities for integration enhancements.
Develop integration guides and best practices to accelerate API adoption, improve time to-revenue and deliver a great customer experience.
Maintain subject matter expertise on marketing technology and API trends.
Qualifications
Exceptional candidates will have a strong background, building impactful relationships, designing and/or advocating solutions to common challenges across the marketing technology landscape.
Basic Qualifications
Bachelor’s degree in a quantitative major, such as Marketing or Engineering
4+ years’ experience in troubleshooting technical issues in a client facing role
2+ years working with AdTech/marketing technology platforms OR API partner and developer programs
Preferred Qualifications
Prior experience with Marketing Technologies and knowledge of 1st party data collection
Comfortable in operating with ambiguity and being proactive in finding solutions
Experience in Solutions Engineering or Technical Consulting is strongly preferred
Experience working with conversion tracking methodologies (Server to Server integrations, container tags, conversion tags, etc).
Familiarity with development and API technologies, such as JavaScript and REST
Proficiency in online media, ad technology, marketing technology and API partner and developer programs.
Proven track record of solving complex technical problems and providing an excellent experience for customers in the process.
Passionate about partner ecosystems and businesses; you enjoy staying informed about industry advances and new innovations in the space.
Skilled in interacting with sales/partner business leads and technical stakeholders and translating complex customer needs.
Excellent communicator; experience in technical writing.
Outstanding organizational and planning skills, demonstrated ability to work with complex cross-functional teams and prioritize multiple projects simultaneously in a rapidly growing and changing environment.
Enthusiastic, can-do attitude; enjoy working with customers, solving their problems, and innovating in a fast-paced environment
Suggested Skills:
Experience with Digital Marketing
Consultative Approach
Knowledge of API workflows and how they operate through Partner Integrations
Presentation Skills to internal and external stakeholders
Compensation:
Up to $50/hr (W2/Non-Exempt)
#13869
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Engineering, Sales, and Marketing
Industries
Advertising Services, Marketing Services, and Social Networking Platforms
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