Customer Solutions Associate

MikMak is looking for a Customer Solutions Consultant to help manage our relationships with some of the world's leading marketers. This position will be responsible for the deployment and education of MikMak's solutions. By supporting the technical lifecycle of the customer base, the Customer Solutions Associate plays a critical role in educating customers on the platform and configuring the campaigns that lead to positive business results for our customers spanning CPG, Beauty, Apparel, and other consumer product categories.

A successful candidate for this role will have an eye for detail and a passion for eCommerce. They will learn about our product to help guide clients on how to optimize their MikMak experiences for a seamless eCommerce experience. They will also service customers with care and professionalism. This role reports to the Manager of Customer Solutions.

ABOUT THE ROLE

Help our clients get the most out of their relationship with MikMak

• Coordinate with our clients and their media agencies to help plan and execute MikMak clients' campaigns
• Deliver clear and effective platform and processes training to MikMak clients
• Create MikMak experiences on behalf of our clients, leveraging our internal platform to create landing pages that feature product videos / stills, product information, and the ability to check out from one of several online retailers. Ensure that outputs are delivered on-time, free of errors and responsive to clients' requests.
• Review client's product assets - video and still assets - and share a point of view on optimal assets to incorporate in MikMak shoppable experiences
• Create MikMak experiences on behalf of our clients, leveraging our internal platform to create landing pages that feature product videos / stills, product information, and the ability to check out from one of several online retailers. Ensure that outputs are delivered on-time, free of errors and responsive to clients' requests
• Coordinate with our clients and their media agencies to help plan and execute MikMak clients' campaigns
• Assess client media plans to ensure that they are accurately tagging campaign details in order to provide granular data in the MikMak Dashboard
• Implement pixels on behalf of our clients in Google Tags Manager
  
  

Help improve the MikMak platform

• Gain a deep familiarity with the MikMak platform, solving a wide range of client challenges through our proprietary software
• Report platform bugs and work with Product/Engineering team on fixes; suggest improvements to our platform
  
  

WHO YOU ARE

• A quick learner, able to get up to speed on MikMak's platform, our best practices and our clients' product and creative priorities in order to deliver high quality work
• Effective written and verbal communicator
• Detail-oriented, able to complete projects on-time, on-spec, and reprioritize throughout the day
• Passionate about eCommerce and brand marketing
• Empathetic, humble and hungry
• Someone who has experience using a ticketing system (Salesforce, Zendesk), Google Suite and Google Tags Manager (nice to have)
• Have 1+ years of experience as a Customer Solutions Associate or adjacent roles
• Have managed a book of business valued at, or over, $1M
• Have prior experience in a B2B SaaS environment
  
  

At MikMak, we value team members who are passionate and enthusiastic about what we're building here. We believe there is no "perfect" candidate, and want to encourage applying even if all the requirements listed aren't met.

Base Salary Range: $55,000 - $62,500 + Bonus

WHY MIKMAK?

• Live and work from anywhere in the U.S. We call the program MikMak ANYWHERE.
• Great Medical, Dental, Vision, and Life insurance options for MikMak employees + dependents (Company covering 90-100% of all plans)
• Flexible Time Off and Health Days
• Competitive Parental Leave Policy
• 401k with company contribution
• Monthly utilities stipend
• Wellness stipend
  
  

WHO WE ARE

MikMak is the leading platform for eCommerce acceleration for multichannel brands, and provides analytics and eCommerce enablement software to help product manufacturers and CPG companies understand their consumers' online behavior, determine the best use of marketing dollars, and drive online sales.

The flagship product, MikMak Insights improves marketing effectiveness, drives market share over competitors, and strengthens a brand's positioning with retailers. The MikMak Commerce product enables brands to create shopping experiences connected to 2000+ online retailers and streamline the path-to-purchase from any media, ad, or website.

MikMak's investors include Wavecrest Growth Partners, VaynerMedia, Luminari Capital, SLOW Ventures, UTA Ventures, Brave Ventures, Lunch Partners, Madrona Venture Group, Bazaarvoice founder Brett Hurt, Hooklogic founder/CEO Jonathan Opdyke and founding CRO John Roswech, Foursquare CEO David Shim, and Kargo CEO Harry Kargman.

A note to our applicants…

MikMak is proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status. Each individual at MikMak brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates a more innovative environment and helps us all grow and learn as individuals.