Customer Services Officer

QT Communications is your ultimate partner in driving brand success. With our unmatched expertise in digital solutions, we empower your brand to attract and retain customers, build unwavering loyalty, and safeguard your online community. As a premier Business Process Outsourcing (BPO) company, we offer a comprehensive suite of services, including contact center management, top-tier recruitment, efficient help desk support, streamlined order processing, expert inquiry handling, dedicated social media and technical support, virtual assistance, meticulous accounting and book-keeping, result-driven telemarketing, and more. Connect with us today to unlock the full potential of your brand

The Role

You Will Be Responsible For

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
  
  

Ideal Profile

• You have at least 1 year experience within a Accounts Receivable / AR role, ideally within the the Accounting Industry and Automotive industry.
• You are a strong networker & relationship builder
• You are a self-starter and demonstrate a high level of resilience
• You possess strong analytical skills and are comfortable dealing with numerical data
  
  

What's on Offer?

• Fantastic work culture