We are a dynamic and forward-thinking travel company specializing in group travel experiences. Currently, we are in search of a Remote Travel Customer Service Assistant to join our team. In this role, you will play a pivotal part in ensuring group travelers receive exceptional service, making their journeys smooth and unforgettable.
Key Responsibilities:
Customer Assistance:
Provide prompt and friendly assistance to group travelers via phone, email, and chat, addressing inquiries, resolving issues, and offering guidance
Booking Support:
Assist customers in booking group travel arrangements, including flights, accommodations, transportation, and activities, ensuring adherence to company policies and accuracy
Itinerary Management:
Create and maintain travel itineraries tailored to group preferences, budget limitations, and destination-specific details
Problem Resolution:
Proactively identify and resolve any travel-related issues, such as flight delays or accommodation changes, to minimize disruptions and uphold customer satisfaction
Communication:
Maintain transparent and open communication with group leaders, travel coordinators, and suppliers to ensure a seamless travel experience
Travel Documentation:
Guide travelers in obtaining necessary visas, permits, and travel documents, ensuring compliance with international regulations
Destination Knowledge:
Stay updated on travel trends and destination insights to provide valuable recommendations and insights to customers
Quality Assurance:
Ensure the precision of bookings and travel documents, conducting thorough cross-checks to avoid errors or oversights
Record Keeping:
Maintain comprehensive records of customer interactions, travel arrangements, and relevant communications in the system
Team Collaboration:
Collaborate with other departments, such as sales and marketing, to contribute to the success of group travel programs and provide feedback for ongoing enhancement
Qualifications:
Previous customer service experience, particularly in the travel industry, is advantageous but not obligatory
Strong written and verbal communication skills
Exceptional problem-solving abilities and attention to detail
Familiarity with travel booking systems and tools is beneficial but not mandatory
Capability to work independently and as part of a remote team
Passion for travel and a commitment to creating unforgettable experiences for customers
Benefits:
Flexible Schedule
Travel Perks
Licensed & Bonded
Commission-based compensation structure
Personal Website
Business Opportunity
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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