Customer Service Team Manager
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Description:
Customer Service Representatives will be responsible for providing phone and technical support for 20 hours per week, Mon – Friday between the hours of 8 AM – 5 PM Eastern Standard Time primarily focusing on Breast and Skeletal Health.
This Clinical Phone Support Specialist role allows you to utilize your experience in a way that does not involve patient care. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field. This role is a remote position that will require access to internet and availability to work in Eastern Standard Time.
Benefits:
In addition to working with a company that strives to provide employee growth and opportunity, employees can:
Customer Service Team Manager:
Customer Service Team Manager:
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe
IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status
The potential base pay range for this role is 27 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
Description:
Customer Service Representatives will be responsible for providing phone and technical support for 20 hours per week, Mon – Friday between the hours of 8 AM – 5 PM Eastern Standard Time primarily focusing on Breast and Skeletal Health.
This Clinical Phone Support Specialist role allows you to utilize your experience in a way that does not involve patient care. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field. This role is a remote position that will require access to internet and availability to work in Eastern Standard Time.
Benefits:
In addition to working with a company that strives to provide employee growth and opportunity, employees can:
- Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities.
- Be at the forefront of cutting-edge medical device technology
- Gain professional growth and exposure to medical device industry.
- Access to continuing education via Iqvia Learning Center
Customer Service Team Manager:
- Keep both the company goals and customer expectations in mind when overseeing daily operations.
- Responsible for meeting or exceeding all performance goals as well as coaching and providing career development to team members.
- Excellent organizational skills, ability to multitask, and the ability to work well with all levels of management and support staff and have exceptional customer service skills.
- Manage and oversee the entire daily operation of the department in accordance with established policies and procedures.
- Take incoming calls from team and customers to assist with the goals of the program.
- Manage team members who are assigned varied duties.
- Administrative duties may include reports.
- Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service.
- Monitor queue and handle customer inquiries and questions.
- Follow up with customer inquiries by taking specific action in a timely manner.
- Listen to team calls to ensure quality and provide feedback to team.
Customer Service Team Manager:
- College degree required.
- Should have significant experience of coaching either face to face or in a virtual space.
- Experience in data collection, analysis, reporting, and governance
- Ability to work across the training cycle from training needs analysis, design, delivery, and evaluation.
- demonstrated strong track record in driving continuous improvement in customer satisfaction.
- Proficient in Microsoft Office Tools: Excel, Access, Word, PowerPoint, and Statistical analysis tools
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe
IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status
The potential base pay range for this role is 27 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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Seniority level
Mid-Senior level -
Employment type
Part-time -
Job function
Other -
Industries
Hospitals and Health Care
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