Customer Service Support Manager

We are seeking a dedicated and experienced Customer Service Support Manager to join our team in Federal Way, WA. The ideal candidate will lead and manage our customer service team, ensuring high levels of customer satisfaction and operational efficiency. This role involves overseeing daily operations, developing customer service procedures, and fostering a positive work environment.

Key Responsibilities:

• Supervise and mentor the customer service team, providing guidance and support.
• Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
• Handle escalated customer inquiries and complaints, ensuring timely resolution.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Collaborate with other departments to ensure a seamless customer experience.
• Conduct regular training sessions to keep the team updated on best practices and company policies.
• Prepare and present regular reports on customer service performance to senior management.
• Foster a positive and collaborative team environment.

Qualifications:

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum of 5 years of experience in customer service management or a related role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and use it to drive performance improvements.
• Proficiency in customer service software and Microsoft Office Suite.
• Strong problem-solving skills and a customer-focused mindset.