Customer Service Supervisor

Job Details

Description

At Composites One our culture is founded on a clear set of Core Values that has at its core Respect, Teamwork, and Communication. Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate effectively while doing the one thing that is critical to our success – taking care of our customers.  

Are you ready for a rewarding career?

We are searching for a Customer Service Supervisor to join our Team!

Now is the time to move forward and make an impact!

As a Customer Service Supervisor, you will be responsible for supervising and assisting in the coordination of the overall activities of a Distribution Center’s Customer Service team. In this role you will be accountable for adhering to and promoting Company Core Values by performing duties in a manner that is consistent with being a team leader and driving Stellar Service Principles while supporting the continued growth of the company.

How will you impact our organization on a daily basis?

• Lead, supervise, and motivate the Customer Service team.
• Monitor interactions between Customer Service Representatives and customers to ensure a congruent approach with great service.
• Provide encouraging feedback and direct recommendations for improvement.
• Build and maintain positive and effective relationships with customers.
• Ensure that the Customer Service Team is consistently following standard operating procedures and established company guidelines.
• Participate in customer visits to gain insight on sales related issues pertaining to the performance of the Customer Service team.
• Directly manage a limited number of key accounts; lead by example in providing top-notch customer service for these customers.
• Be a working supervisor who directly manages a base of key accounts as 60% of the role.
• Serve as a liaison between customer service, warehouse, delivery, sales, and purchasing to resolve customer-related issues and enhance organizational efficiency.
• Work with the Customer Service team to engage buyers, sales, and transportation resources to identify cost-effective solutions that will help meet/exceed customer expectations.
• Develop, refine, and implement Customer Service procedures and policies to ensure adherence to Company guidelines in conjunction with Customer Service Manager.
• Anticipate customer needs and proactively seek to meet them; respond to unexpected customer requests with sense of urgency and positive action.
• Communicate standard operating procedures to improve the efficiency of the Customer Service team while enhancing the customer experience.
• Work to create an environment that values and rewards initiative and achievement of results.
• Able to lead a team in a constructive and collaborative manner; adapt interaction style to situations and people.
• Able to successfully research and resolve customer issues in an accurate, thorough, and timely manner with minimal assistance.
• Ensure time, resources and actions are focused on priorities that contribute to meeting business goals and objectives.
  
  

Required Skills And Qualifications

• Requires a minimum of 3 years of Customer Service experience in a non-retail environment.
• Bachelor's degree in business administration or related field preferred.
• Highschool Diploma or equivalent is required.
• Prior leadership experience preferred.
• Ability to travel up to 10%.
• Strong verbal and written communication skills.
• Able to effectively prioritize and manage day-to-day tasks in an efficient manner; recognize, clarify, and prioritize concerns.
• Positive, customer care focus; strong people skills.
• Proficient in MS Office; experience working in a Windows environment.
• SAP experience is a plus.
• Previous MRP experience is a plus.
  
  

Why should you join Composites One?

• CULTURE: This is a great place to work! We are deeply committed to cultivating an environment of Respect, Teamwork, and Communication.
• INTEGRITY: The foundation of all strong relationships is TRUST. We strive to act with integrity and honesty in all interactions with our customers, suppliers, and Team Members to build meaningful relationships!
• CONTINUOUS IMPROVEMENT AND INNOVATION: To remain successful, we must continuously improve and innovate. At Composites One, we value collaboration, and sharing ideas so that we can grow and drive continuous improvement and innovation together.
  
  

Join us in creating a brighter future for the customers we serve!

About Us: 

Composites One LLC is the leading supplier of essential materials for Wind Energy, Aerospace, Defense, Consumer Recreation, and Construction Composites Manufacturing. We have a global presence and operate 44 North American distribution centers. As a family business, for over 60 years we have had a culture that treats each Team Member with respect  and offers opportunities for growth and personal success.

Learn more about us at compositesone.com! 

Commitment to Diversity, Equity, and Inclusion

At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

ADA Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please contact the ADA Coordinator by email at ADACoordinator@compositesone.com.