Customer Service Supervisor

We are an Equal Opportunity Employer

Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Representatives. As one of the leading banks in the region, we pride ourselves on providing exceptional service to our customers, and we're looking for talented individuals who share our commitment.

Why Choose City National Bank?

At City, We Understand That Our Employees Are Our Greatest Asset. That's Why We Offer An Inclusive And Supportive Work Environment Where You Can Thrive Both Personally And Professionally. Here's What Sets Us Apart

• Commitment to Excellence: We aim for excellence in everything we do. By joining our team, you'll be part of an organization that constantly strives for innovation and improvement.
• Career Growth Opportunities: We believe in investing in our employees' growth and development. With comprehensive training programs and a clear career path, you'll have the opportunity to advance your career within our organization.
• Competitive Compensation and Benefits: We value our employees' hard work and dedication. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid vacation.
• Strong Company Culture: Our employees are the heart of our organization, and we foster a positive and inclusive company culture. You'll be part of a close-knit team that celebrates individuality and promotes collaboration.
  
  

Summary Description

Responsible for supervising and coaching the CSR staff. Ensures delivery of City’s phone and CSR service standards to provide excellent customer service. Leads and coaches CSR staff to identify customer needs and act on referral opportunities. May open new accounts and deliver additional services at the branch. Ensures cash and branch audits are completed per branch guidelines.

Essential Functions

• Supervises and coaches CSR staff
• Ensures delivery of City’s customer service standards to provide excellent customer service, resolve routine and complex problems and identify customers’ financial needs
• Accurately processes routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers and loan payments
• Maintains and balances a working cash supply
• Displays a positive and professional attitude at all times
• Maintains current knowledge of bank products and services
• Works closely with Manager and branch team to generate new business
• Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust
• Actively participates in branch campaigns and incentives
• May open new accounts and deliver additional services at the branch
• May be responsible for branch vault or ATM cash, or serve as a backup for these roles
• Completes all training within predetermined time limits
• Adheres to all bank regulatory, audit, and compliance policies and procedures
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
  
  

Position Requirements

• High school diploma or equivalent
• Previous supervisory experience preferred
• 1-2 years of retail/customer service experience required, with sales experience preferred
• Displays professional dress and demeanor
• Personal computer proficiency
• Cash handling experience preferred
• Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5–10 lbs
• Work is generally performed indoors in environmentally-controlled conditions
  
  

Critical Skills / Expertise

• Excellent customer service and sales skills
• Excellent oral communication and listening skills
• Knowledge of (or ability to learn) the bank’s operating systems, policies and procedures