Customer Service Specialist/Representative

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

HELP SHAPE THE FUTURE OF CHEMISTRY AND THE WORLD

From the frontline to the back office, every Chemours employee is part of something bigger than themselves as together we work to create a better world through the power of our chemistry.

Chemours is a $6.3 billion company with a portfolio of products and processes that enable technologies and products that people use every day in their lives. From cellular phones to lower emission vehicles, to 5G communications and clean energy from hydrogen, we’re collaborating with customers to make these innovations more capable. Simply said, we use our chemistry to change lives, shape markets, and redefine industries—one improvement at a time.

Chemours is seeking a Customer Service Specialist to join our North America Customer Service (CS) team in the Thermal and Specialized Solutions (TSS) business, responsible for driving customer success and excellence! This position will be part of the sales function and report directly to the North America TSS Customer Service and Demand Manager.

The CS team drives the Chemours value of customer centricity and plays a central role in not only forming the “face” to the customer, but also understanding, shaping, fulfilling, and even exceeding the expectations of customers. The CS team has the responsibility to drive, manage and implement two-way customer service engagements. The Customer Service Specialist is a highly visible, key role within the TSS business’ customer support function. The Customer Service Specialist role works across the end-to-end Order to Cash Process. This role serves as a key liaison between customers and Chemours and requires interaction with multiple functions, including external purchasing personnel, sales, product managers, supply chain, demand management, warehousing, logistics, product stewardship, and finance. This role significantly interfaces with SAP Enterprise Resource Planning (ERP) and Salesforce.com Customer Relationship Management (CRM) platforms, driving business process and tool continuous improvement/simplification along the way.

The responsibilities of the position include, but are not limited to, the following:

• Manage the end-to-end (E2E) Order-to-Cash (OTC) process, including:
• Onboard new customers
• Process customer orders and returns directly in ERP system and/or with the aid of eCommerce platforms such as Electronic Data Interchange (EDI) and customer portal
• Develop and manage customer relationships
• Monitor orders through delivery and invoicing, and reduce/eliminate disruptions to the OTC process flow
• Navigate tight supply situations
• Initiate customer complaint investigations as needed
• Follow up on invoicing/Accounts Receivables disputes
• Implement pricing policies and changes
• Work in accordance with internal control requirements
• Capture and relay key information to the sales team based on customer input
• Collaborate and communicate with Customers, Sales, Supply Chain, Demand, Finance, and other cross-functions who have direct/indirect impact on E2E order fulfillment
• Drive simplification initiatives to streamline work processes and tools that enable improving the customer experience
  
  

The Following Is Required For This Role

• Bachelor’s Degree Required
• 3 years or more experience in a customer service or customer-facing role
• Strong written and oral communication skills; teamwork and collaboration skills, with ability to interact at all levels of the organization; and problem-solving ability.
• Demonstrated ability to work with a variety of IT tools and proficient in Microsoft Office suite.
• Ability to effectively manage multiple priorities in a dynamic, fast-paced environment; possess a positive, customer-centric mindset; ability to work autonomously, with minimal daily direction
  
  
  

The Following Is Preferred For This Role

• Experience working with ERP systems (such as SAP) and/or CRM tools (such as Salesforce.com)
• Strong organizational and planning skills
• Ability to effectively manage through change.
• Process improvement and simplification mindset
• Experience working within a chemical manufacturing industry.
  
  
  

Benefits

Competitive Compensation

Comprehensive Benefits Packages

401(k) Match

Employee Stock Purchase Program

Tuition Reimbursement

Commuter Benefits

Learning and Development Opportunities

Strong Inclusion and Diversity Initiatives

Company-paid Volunteer Days

We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it—by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life. And we’re proud to be Certified™ by Great Place to Work®.

Learn more about Chemours and our culture by visiting Chemours.com/careers.

Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws.

Chemours is an E-Verify employer

Candidates must be able to perform all duties listed with or without accommodation

Immigration sponsorship (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status) is not currently available for this position

In our pursuit to be the greatest place to work, we know that a critical element to enhancing our employee experience is to assure we’re operating with a solid foundation of trust. At Chemours, this means being transparent about how we pay our employees for the work that they do.

Pay Range (in Local Currency)

$70,426.00 - $110,040.00

Chemours Level

23

Annual Bonus Target

6%

The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans.

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry."