Join our team at the forefront of Columbia's moving industry, where excellence meets warmth and professionalism. As the premier moving company in Columbia, SC, we take pride in delivering unparalleled service to our valued customers. Our continued success hinges on assembling a team of dedicated individuals committed to upholding our standards of excellence and fostering a friendly, supportive work environment.
Duties and Responsibilities - A Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as:
Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that they’re still satisfied with any purchases
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Escalating queries and concerns
Troubleshooting common issues with a product or service
Working with a team of CSRs and other departments to find appropriate solutions
Skills and Qualifications - need a variety of skills and qualifications to succeed, including:
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily
Ability to share work among a customer service team
Attentiveness and patience
Time-management skills
Ability to find the positive in any situation
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Truck Transportation
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