Palmdale currently operates in more than 50 counties across Florida and provides a wide range of tailored commercial fuel and lubricant solutions to customers in the agricultural, industrial, construction, marine, and government sectors. Operating out of 15 locations statewide, the company is a leader in the industry in the procurement and sale of gasoline, diesel, biodiesel, commercial and industrial lubricants, and chemicals that are used across a diverse set of end markets. We are currently recruiting a Call Center Representative to join our team!
Job Responsibilities
Solves customer service issues with the goal of customer satisfaction and customer retention.
Answers phone calls and responds to all customer inquiries including pricing, billing, documenting complaints and setting up new orders.
Accurately maintains customer data, transactions, and information through accurate data entry and monitoring (including propane tank information.)
Prospect for potential leads and follow up inquiries via phone and email.
Clearly explain the features and benefits of different programs and make suitable suggestions based on customer needs.
JoB Requirements
The required skills for this position are:
Moderate knowledge in Microsoft office and windows-based applications.
Must have strong organizational skills as well as be extremely detailed oriented.
Must be able to work well in a team-oriented environment.
Must have professional telephone manners
Must be resourceful and a good problem-solver
Must have a driven motivation for sales.
Ability to multi-task under high-pressure situations.
Ability to effectively present information and respond to questions from employees, managers, customers and the general public.
Benefits
Our employees and their well-being are important to us. This is why we offer a comprehensive and valued benefits package to fit the individual needs of each employee and their family. Some of the benefits we offer include:
Your Health Plans
Medical
Dental
Vision
Life
Disability
Supplemental Benefits
Your Money Management
401(K) Retirement Savings Plan with Company match
Your Work Life Balance
Paid Time Off
Paid Holiday
Your Career
Competitive compensation
Employee Referral Bonus
On The Job Training
An Equal Opportunity Employer/Vet/Disability
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Oil and Gas
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