Customer Service - Retention Specialist - $600 Signing Bonus
Are you eager to kick-start your career in a dynamic and supportive work environment? At Gannett's Consumer Solutions Center (CSC) in sunny Phoenix, Arizona, we have an exciting opportunity for early-career individuals like you to become a key player in our Customer Retention Specialist role.
Join our team and reclaim your weekends! Enjoy a fulfilling career in customer service retention while having your weekends all to yourself. Say goodbye to working Saturdays and Sundays - it's time to achieve that perfect work-life balance you've been dreaming of!
Why Choose Gannett CSC for Your Career Journey?
At Gannett, We Don't Just Offer Jobs; We Offer a Platform For Your Professional Growth. Here's Why You Should Consider Joining Us
As a Customer Retention Specialist, you'll be the voice of Gannett, dedicated to retaining our valued clients. Your responsibilities will include:
Taking ownership of customer concerns and ensuring resolutions.
Investigating and resolving customer issues promptly and efficiently.
Making independent decisions following established guidelines.
Maintaining a customer-centric approach, in line with CSC's Best Practices/QA guidelines.
Exceeding productivity standards and providing one-call resolutions.
Handling escalated customer situations with finesse and achieving issue closure.
Completing all required documentation for customer interactions.
To Thrive In This Role, You Should Possess
A High School diploma or GED equivalent.
A passion for customer service, customer retention, and problem-solving.
Experience working in retail or sales is preferred.
Demonstrated negotiation skills and the ability to diffuse challenging situations.
Strong time management skills to excel in a fast-paced environment.
High Accuracy rate in your work including communications, documentation, etc.
Self-motivated, creative, flexible, willing to take initiative, be accountable, and able to effectively handle multiple tasks simultaneously.
Demonstrate a high level of accuracy and attention to detail.
Must be able to accurately complete basic math calculations.
Employment is contingent on passing a pre-employment, post-offer background check
Gan.Sales
#SalesGNT
#LocalIQ
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Advertising Services
Referrals increase your chances of interviewing at LocaliQ | USA TODAY NETWORK by 2x