Customer Service Representative – Custom Graphics Manufacturer
Admark Graphic Systems is a custom graphic manufacturer located in Charlotte, NC serving the greater United States. We pride ourselves on delivering exceptional care to our customers while creating and installing fleet and architectural graphics. We are looking for a customer service representative to join our exciting team for estimating and processing orders. If you are a detail-oriented problem solver that loves interacting with people looking for a long-term position, we are looking for you!
Job Summary
Assists with customer service administrative needs including job estimating, order entry, managing job status, and customer communication. CSR will have extensive knowledge of wide format digital printing capabilities and act as subject matter expert to customers and sales team. You will be expected to manage multiple account requests for estimates and orders, prioritizing based on customer need. Responsibilities will include interfacing with Sales Team, customers, and prospects alike for pricing, material recommendation and orders timely and efficiently.
Job Responsibilities
Includes but not limited to:
Support company operations in Customer Service, Sales, and Production through general administrative duties
Prepare estimates in accordance with information provided by sales team.
Act as subject matter expert providing sales or customers with recommendations for material type and job set up.
Manage multiple accounts simultaneously prioritizing needs and timing based on customer expectations.
Enter orders into production system ensuring accurate sizing, material usage, file set up and use of existing parts.
Serve as a liaison for sales, production, management, and customers ensuring communications and facilitating effective service of deliverables.
Coordinate with application department for estimating and scheduling.
Assist accounting department when needed in billing, accounts payable and accounts receivables.
Communicate with customers regarding status of orders or estimates when needed.
Skills And Abilities Required
Exceptional oral and written communications skills at all organizational levels
Exceptional math and spatial relations competency
Well versed in current computer software (MS Office Suites, Adobe Creative Suites, etc.) sufficient to employ both as communications tool as well as to supplement in areas needed.
Positive work demeanor
Able to meet deadlines and multi-task accurately, independently and effectively
Extraordinary detail attentiveness
Exceptional Team player
Experience in Signs/Graphics a plus
Company Description
Innovative graphic company for fleet and architectural graphics. Admark Graphic Systems has been in the industry for over 40 years. We are renown for helping our customers bring their own unique branding to life. Whether its giant architectural installations, fleet graphics installed on trucks, or designs with hidden logos...creative challenges keep our work interesting. Join our creative staff today!
Innovative graphic company for fleet and architectural graphics. Admark Graphic Systems has been in the industry for over 40 years. We are renown for helping our customers bring their own unique branding to life. Whether its giant architectural installations, fleet graphics installed on trucks, or designs with hidden logos...creative challenges keep our work interesting. Join our creative staff today!
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Printing Services
Referrals increase your chances of interviewing at Admark Graphics by 2x