Customer Service Specialist (30 hours/week)

Job Summary

Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks.

Minimum Qualifications

One year of related work experience in customer service.

Must successfully complete the Library Software and cash handling procedures training within 60 days of hire date.

Due to the nature of this position, the successful applicant must pass a required background investigation.

Essential Functions

• Provides public service at the Circulation Desk in person and on the phone.
• Collects payments for fines, fees, book sale items and supplies.
• Resolves customer account problems. Waives or negotiates payment of charges, as appropriate.
• Checks library materials in/out, places holds, renews items, searches for and retrieves materials.
• Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions.
• Reviews library card applications, verifies eligibility and identification, issues and/or updates library cards.
• Provides information about borrowing policies, library services and programs, etc.
• Fills and processes hold requests.
• Uses PC and specialized software, payment transaction system, and other library equipment (self-check machines, laser, printer, copier, etc.)
• Performs assigned support tasks, sorting, shelving and other clerical duties.
  
  
  

This recruitment is to fill one 30 hour per week Customer Service Specialist position.