Pacer Staffing LLC

Customer Service Representative III

Pacer Staffing LLC United States
Pacer Staffing LLC

Customer Service Representative III

Pacer Staffing LLC United States
3 weeks ago 154 applicants

See who Pacer Staffing LLC has hired for this role

Job Description

Job Title: Customer Service Representative III

Location: Remote

Duration: 6 Months (Possible Extensions)

Shift Timing: 8AM - 4:30 PM (Mon -Fr)

The Role

  • The Customer Service Associate will provide superior customer support in all areas by providing accurate information related to all products and programs, deliveries and resolution of problems for customers, distributors and field sales.
  • The associate will assess customer needs related to orders and product inquiries and collaborate with multiple functional groups.

Required Skills

  • Preference for experience in BPCS and SalesForce.
  • Microsoft Office knowledge.

Essential Duties/Principal Responsibilities

  • Handle all inquiries and problems of both simple and complex nature on all product lines.
  • Provide fast, reliable and immediate response to customer inquiries in a calm, professional and polite manner.
  • Prioritize responsibilities and emergency/rush request from customers
  • Deal directly with a variety of individuals at all levels in a harmonious fashion under fast-paced, critical conditions
  • Service all customer requirements including telephone support, order entry, order expedites and debit/credit request
  • Effectively edit and process orders for materials and services from the customer and the field.
  • Take incoming phone calls from customers and sales
  • Document and maintain workflow processes and standards
  • Participation in Xylem Watermark volunteer activities

Minimum Qualifications

  • Associates Degree or Bachelors Degree (Preferred but NOT required) OR 2 - 5 years of OTJ related experience
  • Must be able to communicate both orally and in written form effectively
  • Proficient knowledge of Microsoft software, Salesforce, BPCS a plus
  • General office and organizational skills – including multi-tasking
  • Must be able to handle customer situations
  • Strong quantitative, analytical and problem-solving background
  • Demonstrated ability to drive change and meet deliverables.
  • Customer Service/Vendor Management experience.
  • Ability to work with multiple functional groups on multiple project
  • Knowledge of International Trade Compliance
  • Background in Account Management & Customer Service

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    Staffing and Recruiting

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