Our business is here to remake the world of pre-owned luxury jewelry. We use our expertise, technology and connections to get jewelry sellers the absolute most for their jewelry. We are passionate about quality, sustainability, and the valuation of finely crafted jewels.
We are a global group of people that are not only passionate about our work but about each other and our customers. Our flat hierarchy and organizational structure create an open environment where all feel comfortable to voice ideas, and we love the smart, creative minds of people who take pride in what they do.
The Sales Support Coordinator position is an amazing opportunity to join a flourishing organization, grow with the role and make an impact. The role requires you to be able to balance multiple tasks simultaneously by leveraging your dynamic interpersonal skills and goal-oriented attitude as our clients’ first point of contact with our company. You will field incoming communication from interested customers and existing clients, asking pertinent questions in order to facilitate a referral to the appropriate parties. Responsibilities include additional clerical support duties as needed and as applicable, primary ownership of projects and/or tasks. Comprehensive training is provided.
What You’ll Do
Handle high volume inbound calls from prospective and existing Sellers
Quickly, clearly, and professionally communicate with sellers on a regular basis to understand their questions, providing accurate and timely information and solutions in response
Work cross functionally between our Account Executive and Auction Manager teams to support a seamless seller experience from start to finish
Work in tandem with our Operations Team to ensure all item updates are appropriately communicated and all follow through is taken
Prioritize your time according to the impact of the issue on the Seller’s account and effectively provide solutions to issues or concerns in a timely manner
Identify new and better ways of solving problems that improve our product, our processes, and our Seller experience
Who You Are
A customer service guru, passionate, proactive, and adaptable with the ability to work in a startup, fast-paced, and team environment under tight timelines
A strong, and kind communicator with professional direct verbal & written skills
Ability to work cross functionally with different teams and company stakeholders
Highly organized with the ability adapt to changing business needs and ability to manage multiple moving parts
Self-motivated and results-oriented, strategic thinker with an ability to learn, contribute, and are willing to take full ownership over Seller Support
What You Have
1-2 years of professional experience in a customer service or customer experience role
High School Diploma or equivalent
Customer service mindset focusing on client success while operating in a fast-paced, fluid operating environment
Sensitive to issues of urgency and be able to take ownership in escalating customer concerns as needed
Proven front-office experience handling high incoming call and email volume
Familiarity with MS Office/Google Apps Suites and CRM platforms (i.e Salesforce, Hubspot) preferred
What We’ll Give You
A supportive, inclusive atmosphere in an organization that values your contributions
Opportunities for personal and professional growth through work experience and mentorship
An attractive and equitable compensation package, including salary and stock options
A generous benefits program featuring generous paid time off, comprehensive medical benefits, 401K plan, commuter program, health & wellness perks (i.e. free therapy sessions, discounted pet insurance) and so much more
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Retail Luxury Goods and Jewelry
Referrals increase your chances of interviewing at Worthy.com by 2x