Customer Service Representative
Customer Service Representative
VanderHouwen
Portland, Oregon Metropolitan Area
See who VanderHouwen has hired for this role
Job Title: Healthcare Customer Service Professional
Location: Remote (Candidates must reside in Oregon, Washington, Idaho, or Utah)
Job Type: Full-Time, Temporary
Estimated Duration: 7/29/2024 - 3/31/2025 (Approximately 8 months)
Job Description:
We are seeking highly skilled professionals to join our team as Healthcare Customer Service Professionals, providing “white glove” service to Medicare Advantage members. This role requires multitasking using web-based tools in a Windows environment, with a minimum of 2 screens while communicating with members.
Key Responsibilities:
- Respond to inbound calls and emails from Medicare Advantage members, delivering empathetic and professional support.
- Assist members with scheduling appointments, understanding insurance coverage, and navigating healthcare services.
- Maintain accurate and detailed member records in compliance with healthcare regulations and privacy standards.
- Resolve billing issues and explain member statements, insurance claims, and payment options.
- Coordinate with healthcare providers and other departments to ensure seamless member care and communication.
- Provide support for online member portals, including password resets and troubleshooting.
- Utilize Salesforce and/or Radar (preferred, but not required) for managing member interactions.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Participate in ongoing training and development programs to enhance service quality.
Qualifications:
- Strong sensitivity, empathy, active listening skills, and outstanding phone etiquette.
- Previous experience with Salesforce and/or Radar is preferred but not required.
- Ability to multitask using web-based tools in a Windows environment, with proficiency in using multiple screens.
- Must reside in Oregon, Washington, Idaho, or Utah.
- Ability to commit to the mandatory start date of 7/29/2024.
Work Schedule:
- Shifts scheduled between 8:00 AM to 8:00 PM Pacific Time, 7 days per week.
- Exact shift schedules may vary based on call volumes and workload.
- Overtime is not authorized for this engagement.
Additional Information:
- Contractors must be dedicated to their assigned tasks during work hours and cannot perform outside employment tasks or at-home caregiving activities during shifts.
- Contractors will use company-provided computer equipment, which requires a “hard-wired” Internet Service Provider (ISP) connection (CATV/Cable Modem, DSL, or Fiber). Satellite or mobile WIFI internet connectivity is not supported.
- All roles are potentially temp-to-hire, but ongoing employment is not guaranteed.
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Seniority level
Associate -
Employment type
Contract -
Job function
Customer Service -
Industries
Health and Human Services
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