Customer Service Representative
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Responsible for managing customer inquiries, resolving complaints, and providing information about products and services.
- Offer detailed information about products, services, and policies
- Work closely with other departments to ensure customer issues are resolved and feedback is communicated.
- Assist customers with placing orders, processing returns, and handling exchanges.
- Data entry in various platforms
Qualifications
- Associates or Bachelors degree required (minimum)
- Proven understanding of fundamental call center metrics and performance management techniques
- Handle incoming calls, emails, and chat messages from customers, addressing their questions and concerns.
- Must have strong interpersonal, customer service and phone skills
- Bachelors degree with 1-2 years of exp or Associates degree with 3-4 YOE in providing customer support.
- Must have experience in tracking shipments from the vendors directly and providing an update to customers.
- Prior knowledge in healthcare or biotech industry
-
Seniority level
Associate -
Employment type
Contract -
Job function
Customer Service, Accounting/Auditing, and Administrative -
Industries
Hospitals and Health Care and Pharmaceutical Manufacturing
Referrals increase your chances of interviewing at SSi People by 2x
See who you knowFeatured Benefits
Inferred from the description for this job
-
Medical insurance -
Dental insurance -
Vision insurance -
401(k)
Get notified about new Customer Service Representative jobs in United States.
Sign in to create job alertSimilar jobs
People also viewed
-
Guest Service Agent
Guest Service Agent
-
Customer Experience Agent
Customer Experience Agent
-
Customer Service Manager
Customer Service Manager
-
Remote Customer Service Rep Up to 19/hour - No Degree Needed
Remote Customer Service Rep Up to 19/hour - No Degree Needed
-
Customer Service Representative - Work from Home Orlando
Customer Service Representative - Work from Home Orlando
-
Customer Service Rep-Well-being (Remote, $15/hour)
Customer Service Rep-Well-being (Remote, $15/hour)
-
Customer Success Representative
Customer Success Representative
-
OnDeck Customer Service Representative (Remote)
OnDeck Customer Service Representative (Remote)
-
Customer Service ( Remote work)
Customer Service ( Remote work)
-
Call Center Customer Service Representative
Call Center Customer Service Representative
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub