Customer Service Representative
Customer Service Representative
South Mountain Creamery
Middletown, MD
See who South Mountain Creamery has hired for this role
South Mountain Creamery has an immediate opening on our Customer Service Team. Be part of a team offering a high-quality customer service experience while helping to connect the community to where our food comes from.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Schedule for this position is Monday - Friday from 8:00am - 4:00pm.
Responsibilities:
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The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Schedule for this position is Monday - Friday from 8:00am - 4:00pm.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls, live chats and emails to address customer questions, requests and issues
- Help Customers with account access, order placement, etc
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate and up-to-date
- Prior Customer service experience in an office environment a plus
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Competitive
- Health, dental, and vision insurance
- Retirement plan with company match
- Paid time off and holidays
- Employee discounts on products and services
- Fun and supportive work environment
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Internet Publishing
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