Customer Service Representative

We are looking for a Customer Service Representative for a top beauty company in St. Petersburg, FL. The Customer Service Representative (CSR) provides comprehensive customer service directly to a diverse group of internal and external customers, including but not limited to salon chain accounts, independent stylist, and sales consultants.

Responsibilities:

• Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control.
• Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.
• Uses strong customer service ability to provide value added services in a timely and accurate manner.

Required Qualifications:

• High School diploma or equivalency
• Outstanding telephone and interpersonal skills.
• Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.
• Excellent computer skills and proficiency with Microsoft Office
• Experience using Salesforce and/or SAP strongly preferred
• Minimum 1 year of data entry experience required.
• Ability to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.
• Must be able to handle multiple tasks at one time with a high attention to detail.
• Skilled at suggestive selling and providing alternative solutions to accounts.
• Ability to work overtime when required.
• Must have long-term authorization to work in the U.S.
• Ability to utilize computer, mouse, keyboard for up to 8 hours per day
• Ability to report on-site to office at minimum 3 days per week
• Ability to sit or stand for up to 8 hours per day
• Must be available for later shifts

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.