Customer Service Representative

At Russell Stover, not only do we love chocolate, but we love our jobs! Every day we go to work exhibiting our values of excellence, innovation, entrepreneurship, responsibility, and collaboration. Working at Russell Stover you’ll be part of the leading manufacturer of boxed, seasonal, and sugar-free chocolates. For over 100 years, Russell Stover Chocolates, Whitman’s, and Pangburn’s have been crafted with the finest ingredients to bring happiness to generations. Today, we produce over 55 million pounds of chocolate annually, and our legacy brands can be found in 13 company-owned stores and over 9,000 wholesale accounts. Join our team and let’s continue making chocolate lovers happy!

A day in the life…

The Customer Service Representative is responsible for taking all incoming calls from customers, consumers and sales personnel. Individuals must be able to pass four (4) weeks in-house training program.

What You Will Be Doing…

• Provide exceptional customer service by responding to all customer initiated contacts (phone, email) in a timely and professional manner.
• Establish, develop and maintain business relationships with internal customers and consumers.
• Demonstrate proficiency in order entry, order resolution and web and system navigation.
• Resolve customer and consumer issues in a proactive manner.
• Demonstrate successful ability to work in a fast-paced environment while multi-tasking and performing cross-functional duties.
• Demonstrate strong problem resolution skills.
• Identify products that meet consumers’ needs.
• Demonstrate flexibility and team-oriented attitude.
• Assist with various administrative tasks as assigned.
  
  

Do you have what it takes?

(Basic Qualifications)

• High School Diploma or GED
• At least 18 years of age
  
  

Do you stand above the rest?

(Preferred Qualifications)

• 6 months to 1 year call center or customer service related experience
• Strong telephone and interpersonal skills
• Good written and verbal communication skills
• Experience using Web based sales systems
• Proficient computer skills
• Ability to establish rapport with customers
• Problem solving
• Strong listening skills
• Experience using Web based sales systems
  
  

At Russell Stover Chocolates, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Russell Stover Chocolates is proud to be an equal-opportunity workplace and is an affirmative action employer.

We provide equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.

Employment by Russell Stover Chocolates is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification, and satisfactory reference and background checks.

Make Happy. Work Happy.

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