Customer Service Representative
Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank’s policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction.
Position will require working at other offices in our Kingsford branch. Schedule to include hours between 8:30 a.m. and 5:00 p.m. Monday-Friday.
Primary Responsibilities
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Position will require working at other offices in our Kingsford branch. Schedule to include hours between 8:30 a.m. and 5:00 p.m. Monday-Friday.
Primary Responsibilities
- Provides excellent customer service in a friendly and professional manner
- Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction
- Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information
- Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
- Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
- Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
- Has the authority and discretion to resolve complex customer issues
- Adheres to Range Bank policies and procedures
- Upholds the highest level of confidentiality and cyber security awareness
- High School Diploma
- One year customer service or cash-handling experience
- Proficient computer skills
- Ability to identify and resolve/escalate issues
- Exceptional customer service and communication skills
- Strong attention to detail
- Prior financial services industry experience
- Some college education or a degree in a related field
- Paid time off (2 weeks to start)
- Volunteer time off (1 day per year)
- Paid holidays (9.5 days per year)
- Health insurance through Blue Cross Blue Shield of Michigan
- Telehealth with $0 copay
- HSA plan options
- Vision
- Dental
- 401(k) retirement plan with up to a 4% match (after 1 year)
- Short term disability insurances (paid 100% by company)
- Long term disability insurance (paid 100% by company)
- Life insurance (paid 100% by company)
- Voluntary life insurance
- Employee Assistance Program
- Employee Stock Purchase Plan
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Internet Publishing
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