Direct message the job poster from Motion Recruitment
Seth McCullough
Team Lead, Enterprise Talent Services at Motion Recruitment
Our Client, a private Ivy League research university, is looking for someone to join their team as a Customer Service Representative!
**This is an onsite 2-month contract, in the Cambridge, MA **
What You Will Be Doing
Provide customer support to faculty, staff, students or visitors who are seeking services, assistance, information or problem resolution from the office, department or program.
Provide customer service in person, over the phone, by email, or on the web.
May work in a wide variety of campus settings, or at special events that are on or off campus.
Handle routine as well as complex and specialized requests from community members, alumni, applicants, or visitors.
Skilled at troubleshooting and problem resolution.
Maintain accuracy and security of confidential information.
Must have positive belief that the customer comes first, strong communication skills and experience working with the public.
Must be able to generate positive and professional interactions even in challenging situations, and remain calm, poised and resilient.
Seniority level
Associate
Employment type
Contract
Job function
Customer Service
Industries
Higher Education
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