As a Customer Service Representative, you play a crucial role in ensuring exceptional service delivery. You’ll collaborate with customers, business partners, and drivers to meet our commitments and create positive experiences throughout the customer journey.
Pay: 18/hr
Responsibilities:
Assist Customers: Handle inquiries via telephone and email, providing prompt and helpful responses.
Resolve Complaints: Address customer complaints professionally and calmly, aiming for satisfactory resolutions.
Problem Diagnosis and Resolution: Assess and resolve issues efficiently.
Monitor Delivery Progress: Keep track of delivery routes and ensure timely completion.
Haul-Away Verification: Scan haul-away pods and verify stamps.
Process Changes and Cancellations: Manage modifications to delivery orders.
Qualifications:
Minimum Requirements:
Proficiency in Microsoft Office programs (MS Project, Word, Excel, and PowerPoint).
Preferred Qualifications:
High school diploma or equivalent.
At least 1 year of related experience, preferably within a call center environment.
Strong customer service skills with a proven ability to resolve issues.
Excellent multitasking abilities and exceptional organizational skills.
Comfortable working under pressure while exceeding customer expectations.
Seniority level
Entry level
Employment type
Full-time
Job function
Strategy/Planning
Industries
Telephone Call Centers
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