Customer Service Representative

The primary responsibility of this position is to provide customer service and sales support, ensure customers receive timely communication and the highest level of customer service. Serves as the liaison between customer, business acquisition and order fulfillment to ensure customer satisfaction with products and service.

Essential Job Functions and Responsibilities:

• Maintain a safe working environment for all employees and visitors.
• Interact and participate in all aspects of customer relationships including order entry and reconciliation, shipping instructions and expediting, customer specific requirements, quality concerns, credit memos, and purchasing.
• Respond to all customer and prospective customer phone and email inquiries including providing technical support, education of production procedures, and communicating all aspects of order status.
• Facilitate answers to questions regarding existing product to include alternative parts already produced, engineering information on materials and/or the functionality of a given product.
• Manages customer inquiries, including Review of inquiry for completeness, Monitoring and tracking inquiry response time, Monitoring and reporting customer feedback to management, Develop full understanding of customer requirements.
• Will troubleshoot and resolve customer issues and will track and communicate customer feedback.
• Acts as a liaison between the customer and other departments.
• Responsible for achieving all Customer Service goals which include quality assurance scores, call metrics and availability.
• Understands the carton plant scheduling system and schedules orders with the plant and outside suppliers.
• Responsible for recognizing and becoming familiar with customer ordering patterns. Prepares and maintains various reports, files and procedures.
• Other duties as assigned may be required in conjunction with purchasing including but not limited to; customer interface in receiving/processing routine customer orders, inquiries and/or complaints involving stock/spec products or items which have readily identifiable uses, applications and standard prices.

Minimum Educational and Experience Qualifications/Requirements:

• High school or GED or other related field, or equivalent.
• 2-year college degree preferred.2-5 years Corrugated Industry Customer Service experience preferred
• Valid Driver’s License Required
• Excellent interpersonal, teamwork, and communication skills, including ability to effectively communicate with internal and external customers.
• Strong administrative writing skills and excellent verbal communication skills are essential.
• Exceptional time management abilities, strong analytical and problem-solving skills.
• The ability to work independently and carry out assignments to completion within parameter of instructions given, prescribed routines, and standard accepted practices.
• Maintains regular and timely attendance.
• Must have strong problem-solving capabilities and excellent attention to detail.
• Ability to perform basic math, including calculations using fractions, percent, and/or ratios.
• Strong computer skills: must be proficient in MS Office, Word, Excel, and Outlook; ability to operate standard office equipment.
• Type at least 30-40 wpm, 10-key ability required
• Excellent verbal and written communications skills required in English. Bilingual Spanish preferred

“Actual salary/hourly wages rates are determined upon a variety of factors such as level of experience, skill, education and/or certifications; location and position pay range; and organizational internal equity factors.”

Well what is this job really about?

At Fruit Growers Supply, we believe that our strength and longevity is a result of the hard work and dedication from our employee’s contributions. We foster a safe and respectful work environment with diversity and inclusion for all employees. We aim to achieve a strong work/life balance for everyone by providing wellness education and benefits including holiday, vacation and sick time. We believe that when our employees are happy, so are our customers.

Behind our history of innovation and commitment to market leadership is a company devoted to providing continued education, excellent benefits and good working conditions. We provide all the resources you need to support your professional development, including:

• A variety of choices for Medical, Dental, Vision, Life and Disability insurance
• Health Care and Dependent Care Spending Accounts.
• 401K retirement savings plan, Match+
• Generous paid holiday and vacation benefits
• Internal and external training
• Generous educational assistance
• An open job posting system

DISCLAIMER

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between Fruit Growers Supply and its employees.

Fruit Growers Supply is an equal opportunity employer. Employment opportunities are open to all qualified applicants without regard to race, color, creed, sex, gender identity, sexual orientation, religion, marital status, age, national origin or ancestry, citizenship status, immigration status, military or veteran status, physical or mental disability, pregnancy, genetic characteristics, or any other characteristic protected by federal, state, or local laws. AAP/M/F/V/D